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The Operations and Corporate Customer Services Department (OSCE) handles banking transactions initiated by LCL’s Corporate divisions through four areas of expertise: daily banking, contracts and guarantees, international trade, and electronic banking support.
Within the Clichy Business Unit and the Daily Banking team, responsible for accounts and flows, the Customer Service Coordinator coordinates operational activity for the team and manager while carrying out the core duties of a Customer Service Technician.
Responsibilities
- Provide technical support in processing complex cases, transactions and complaints.
- Plan and coordinate daily activity.
- Act as a reference point for new team members.
- Coordinate training and support within the team to improve performance and meet business objectives.
- Collect and analyze performance-monitoring data.
- Propose improvements to processes, practices and tools and contribute to transformation projects.
- Strengthen cooperation with Corporate divisions to support continuous customer satisfaction.
The role is open to people with disabilities. It is eligible for hybrid working under the company’s voluntary agreement, following successful onboarding. Monday to Friday, with flexible working hours.
Profile
- Bachelor’s degree or equivalent.
- Training or specialization in banking, commerce or back office.
- 3–5 years of experience.
- Strong interpersonal, organizational, analytical and customer-service skills.
- Ability to manage risk, adapt to change, collaborate and resolve disagreements constructively.
- Pack Office, including Word and Excel.
- Basic English.