Job description
You are the preferred contact for customers entering the branch. With customer satisfaction at the heart of your priorities, you build relationships of trust that allow you to guide customers and actively contribute to their satisfaction. Relationship-building, listening skills and adaptability will be your greatest assets.
Why join us
- Join a company fully focused on customer satisfaction and committed to society.
- Share our vision that people have a future and that tomorrow's bank must be inclusive.
- Progress within a large company and international group, Crédit Agricole.
Your responsibilities
- Welcome and advise branch customers through several channels, including in-branch and by telephone.
- Analyze customer needs and respond effectively, referring customers to the appropriate adviser when necessary.
- Support customers with the mobile application, online banking and electronic signatures.
- Carry out customers' routine banking transactions.
- Assist customers in using digital banking services, including remote banking.
- Ensure effective customer communication through branch materials.
Your environment and development
You will join a collaborative branch, close to customers whom you advise in person or remotely. You will work closely with all the advisers in your branch and your manager, who will support you during your integration.
Your career at LCL will begin as a Conseiller d'Accueil. Through your commitment and skills development, you may progress to the role of Personal Banking Adviser.
All positions are open to people with disabilities.
Requirements
- Two years of higher education (L2).
- A Bac +2 qualification and significant experience in retail with a discerning customer base.
- 0–2 years of experience.
- Autonomous, curious and responsive.
- Strong listening and adaptability skills, with a customer-focused approach.
- Enjoys challenges and strives for performance.
- Rigorous and organized.
About LCL
LCL became part of the Crédit Agricole Group in 2003 and is now one of the largest retail banks in France. Through a network of 2,000 branches and corporate business centres, remote banking and private banking services, LCL supports six million retail and business customers.
Benefits
- LCL Pass benefits including childcare assistance, meal vouchers and teleworking equipment.
- Sustainable mobility package for cyclists.
- Preferential banking rates and Employee Representative Committee benefits.
- Up to 84 remote-working days per year depending on the position.
- Additional leave under the Banking agreement.
- Professional development, personalized training and access to LinkedIn Learning.