Collections Specialist with Portuguese

At HEINEKEN Kraków (Heineken Business Services Poland), our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology, focused on delivering expertise, passion and pride while supporting inclusive, diverse and open collaboration.

Your responsibilities would include:

• Managing the Customer Ledger, ensuring accuracy and achievement of collection targets.
• Acting as a Business Partner to OpCos, such as Sales, Customer Service and Pre-Legal Collectors, by providing accurate data and supporting effective collections and dispute resolution.
• Building and maintaining strong customer relationships, handling calls and queries while ensuring a high level of service.
• Identifying and resolving held orders and credit limit issues in line with credit policy.
• Proactively managing disputes by analyzing root causes, resolving issues and preventing recurrence.
• Driving process improvements using analytical and digital skills to enhance insights and efficiency.
• Collaborating with other HGSS teams to ensure compliance with processes and standards.
• Providing regular updates to the Team Leader on progress, challenges and opportunities.
• Taking ownership of personal development in finance skills and business knowledge.
• Ensuring adherence to process controls, policies and compliance, and suggesting improvements where needed.
• Maintaining accurate and up-to-date process documentation.

You are a good candidate if you have:

• Excellent written and verbal Portuguese at C1/C2 level.
• English at B2 level or better.
• Strong customer focus and communication skills.
• Solid negotiation and influencing skills, with the ability to handle resistance effectively.
• Strong analytical and problem-solving abilities.
• Good understanding of the end-to-end Order to Cash process.
• Business knowledge, including logistics.
• Ability to identify root causes and translate them into improvements.
• Proven experience in written and verbal communication across diverse stakeholders.
• Experience working in a multinational environment, including Shared Services Centres.
• Mindset and behaviours aligned with HEINEKEN Finance Behaviours.
• Strong practical skills in Excel, Word, PowerPoint, SAP and Heiflow.

This role includes working in shifts from 12 PM to 8 PM.

At HEINEKEN Kraków, integrity and ethical conduct are taken seriously. Concerns about possible violations of legal regulations indicated in the Polish Whistleblowing Act or the Code of Business Conduct can be reported through the designated channels.