Collections Oversight Co-ordinator

About us

At Mercedes-Benz Financial Services, our employees are at the heart of our business. We provide financial solutions designed around the changing needs of our diverse customers and support an inclusive culture where everyone has the opportunity to learn and develop.

How you’ll play your part

As Collections Oversight Co-ordinator, you will provide operational, analytical and governance support to the Principal Collections Manager in overseeing the Appointed Representative delivering FCA-regulated collections activities. You will support management information, governance coordination, quality assurance, risk tracking and administration to maintain effective oversight processes and enable informed decision-making.

Main accountabilities

• Governance and operational oversight: Maintain governance frameworks, action logs, meeting materials and oversight documentation. Coordinate governance forums, prepare packs, capture minutes, track actions and maintain accurate audit trails.
• Continuous improvement: Identify opportunities to improve oversight processes, governance controls and operational reporting, and coordinate agreed improvements between stakeholders and the Appointed Representative.
• Performance monitoring and management information: Produce MI and oversight dashboards covering KPIs, SLAs and operational performance. Analyse data for trends, anomalies and emerging risks, and provide commentary for senior management.
• Customer outcomes and quality assurance: Complete customer file reviews, gather evidence and support customer outcome testing, highlighting potential customer detriment and areas requiring escalation.
• Risk and issue tracking: Maintain operational risk and issue logs, track remediation actions, support incident and complaint investigations, and provide structured updates for risk reporting.
• Stakeholder, training and coordination support: Coordinate information between internal stakeholders and the Appointed Representative, including service requests, escalations, training sessions and SME engagement.
• Administrative tasks: Support write-off reviews, ICS controls, invoice approvals, third-party payment checks, AR starters and leavers, IT tickets, system testing, indemnity claims, integrity issues, governance minutes and Supplier Management Toolkit requirements.

About you

• Strong analytical capability with experience in MI reporting and performance tracking.
• Understanding of FCA-regulated collections environments and customer outcome requirements.
• Experience supporting governance frameworks, risk tracking and operational oversight.
• Strong organisational skills and the ability to manage multiple priorities.
• Effective stakeholder management and communication skills.
• High attention to detail and accurate documentation skills.

What’s in it for you?

The role offers a competitive salary and discretionary bonus structure, colleague car schemes, a pension scheme, a flexible benefit pot, wellbeing resources, flexible working opportunities and development support.

What’s next?

Please apply online via Taleo and include a copy of your CV. Applicants must have the right to work in the United Kingdom unless otherwise stated. Reasonable adjustments and flexible working options are available.

Benefits

• Mobile phone for employees
• Possible health benefits
• Employee discounts
• Possible employee events
• Parking
• Canteen and café
• Good public transport
• Barrier-free workplace