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The Insurance and Protection Department of LCL is looking for an Insurance Coach.
The Insurance Coach supports the development of the commercial and technical skills of advisers in insurance and protection, in coordination with their managers, and contributes to the sales momentum for Insurance and Protection across the personal, business and professional markets in their area.
Coaching and training
- Coordinate with network managers to support onboarding and periodic coaching in insurance and protection.
- Deliver Insurance and Protection training and monitor skills development across the assigned area.
- Provide feedback to managers to ensure the strength of employees' skills development.
- Share best practices, support adoption of key transformations and create networks related to Insurance and Protection.
- Professionalise employees in client meetings.
Commercial development
- Propose action plans to regional directors to achieve Insurance and Protection targets.
- Monitor the key performance indicators defined by the Insurance and Protection Department.
- Work with managers to develop insurance and protection across the assigned area.
Additional contribution
- Help co-design cascade training and training materials with head-office teams.
All positions are open to people with disabilities.
Requirements
- At least two years of higher education.
- Banking or university training.
- Commercial relationship experience in personal, professional or private adviser roles.
- Experience managing branch employees is preferred.
- Insurance certification, ideally Level 1.
- Six to ten years of experience.
Skills
- Customer and customer-satisfaction focused.
- Results-oriented.
- Strong interpersonal, oral communication and listening skills.
- Adaptability.
- Teamwork.
- Autonomy, rigour and organisation.
- Ability to share knowledge and coach others.
LCL is part of the Crédit Agricole Group and supports retail and business customers through its branch, remote banking and private banking networks.