Helping policyholders when they face unexpected events in their daily lives is the role of claims managers working across our 15 claims management units in France. Our growing claims management unit is looking for a claims manager, whether beginner or experienced, to strengthen its teams.
We are looking for people with strong interpersonal skills, who are comfortable on the telephone and want to help others. On arrival, you will receive training in our Relational Excellence model and, according to the needs of the unit, in different types of insurance products, including motor, home and personal accident policies for individuals, as well as contracts for professionals, craftspeople, retailers and liberal professions.
Missions
Autonomy, customer support, trust and teamwork will guide your days:
- Take calls from policyholders to help them manage their claims, including motor and home claims.
- Check coverage, determine liability and arrange expert assessments.
- Negotiate the value of the loss directly with the policyholder when necessary.
- Offer services suited to repairing the claim.
- Manage policyholder cases from opening through closure, in compliance with technical rules and with support from the team and technical managers.
Our management model encourages trust and initiative.
Career development
After two years, claims managers with strong development potential who are mobile throughout France may join Filière Courte, our accelerated professional development programme leading to management or technical management positions. Further career opportunities are also available at a more traditional pace.
Benefits and compensation
- 82 days of remote working, representing 40% of annual working time for a full-time employee.
- 32 days of paid leave plus approximately 14 RTT days.
- Gross fixed salary from €27,300, plus collective variable compensation, quality bonus, seniority bonus and employee savings scheme with matching contributions.
- Banking benefits, CSE benefits, time savings account and quality family health insurance, with 76% of contributions paid by the employer.
- Annual sustainable mobility allowance of €600 to €700.
- Meal vouchers worth €11 per working day, 60% covered by the employer.
All positions are open to people with disabilities.
Training and experience
A high school diploma or Bac+2/3 qualification, or equivalent, preferably in insurance, is an advantage. Experience in insurance and/or claims management is a plus, but the role is also open to candidates unfamiliar with insurance and claims management. Experience in telephone-based customer relations, in any sector, is required.
You will be trained by technical managers, your manager and your sponsor from the time you join the team and throughout your skills development.
Skills required
- Strong interpersonal skills and an excellent sense of customer service.
- Listening skills and empathy.
- Recognised team spirit and a collective mindset.
- Ability to make suggestions, with common sense and curiosity.
Crédit Agricole Assurances is France's leading insurance provider and Europe's leading bancassureur. It relies on 7,100 employees in France and nine other countries to protect and support customers. Pacifica, its property and casualty insurance company, has nearly 2,500 employees and is recognised for innovative claims management.