Job description
Within the department and attached to the team, you will ensure the smooth running of banking operations by guaranteeing a high level of service quality and reliability for internal and external clients, in compliance with applicable regulations and procedures.
Main responsibilities
- Execute and control operations: Validate and confirm operations initiated by the Customer Service department or, in some cases, directly by clients.
- Verify that operations comply with negotiated terms, internal procedures and applicable regulations.
- Enter and record transactions in dedicated information systems, ensuring data accuracy.
- Perform the reconciliations and regular checks required for the smooth running of the activity.
- Analyze and resolve pending items, discrepancies and anomalies identified during checks or reconciliations, in collaboration with the relevant teams.
- Manage risks and compliance: Apply internal control procedures and risk-management rules rigorously.
- Immediately report any anomaly, incident or potential risk to your manager.
- Contribute to updating process and operational procedure documentation.
- Ensure compliance with all applicable rules, including compliance, financial security, ethics and tax requirements.
- Collaborate and monitor activity: Work effectively with other teams within the department and with support functions such as Risk, Compliance and IT.
- Prepare simple reports on activity or incidents.
- Occasionally participate in discussions with partners and service providers regarding operational follow-up of ongoing files.
- Make suggestions: Help identify opportunities to improve operational processes and tools.
- Keep your knowledge of financial products, systems and regulations up to date.
BforBank is a “Happy Trainees” certified company. The position is based in La Défense.
BforBank is committed to equal opportunities and diversity and inclusion.
Benefits
- Digital and cultural transformation project with opportunities for innovation.
- Learning organization with training opportunities throughout the year.
- Agile working environment with collaboration and autonomy.
- Dynamic intern and apprentice community.
- 75% reimbursement of transport costs.
- Company restaurant and meal vouchers.
- Crédit Agricole employee benefits.
- Remote work from 2 to 5 days per week, up to 104 days per year.
- Skills-based volunteering program offering three days per year.
Requirements
Minimum two years of higher education (L2). Equivalent experience may be considered.
- Proficiency in Microsoft Office, especially Excel and Word.
- Enjoyment of teamwork.
- Interest in contributing to continuous improvement of service processes.
- Experience level: 0–2 years.