C2C Collections Process Expert

Choosing Capgemini means joining a collaborative global community where you can shape your career and help leading organizations unlock the value of technology while building a more sustainable and inclusive world.

Your role

• Manage O2C cases, including billing corrections, unapplied cash, short-pays, disputes, and high-risk overdue items.
• Perform detailed account reconciliations and ensure the accuracy of customer financial data.
• Analyze recurring issues and recommend corrective or preventive actions.
• Collaborate with Sales, Finance, Customer Service, and Logistics to resolve cross-functional issues.
• Maintain and update SOPs, work instructions, and process documentation.

Your profile

• Minimum 6 months of O2C experience covering billing, collections, cash application, and account reconciliation.
• Baccalaureate diploma.
• Solid understanding of accounting principles and internal controls.
• English and Spanish at minimum B2 level.
• Proficiency with ERP systems, preferably SAP, reporting tools, and Excel.

What you’ll love about working here

• Flexible and dynamic work environment involving teams across global locations.
• Communities supporting diversity, equity, and inclusion.
• Access to training programs and platforms including Pluralsight, Harvard, and Coursera.
• Attractive benefits package including meal tickets, medical services, Benefit Online, and an Employee Share Option Plan.

Capgemini Romania is an equal opportunity employer.

About Capgemini

Capgemini is a global business and technology transformation partner with 340,000 team members in more than 50 countries. The Group delivers end-to-end services and solutions across strategy, design, engineering, AI, generative AI, cloud, and data, and reported 2024 global revenues of €22.1 billion.