Booker

Tasks

The mission of the Mercedes-Benz Manhattan Booker is to accurately code technicians’ completed repair jobs into the Netstar Operational System so the dealership/service department can be compensated for labor and parts, and Mercedes-Benz can use the data for product knowledge and analysis.

The Mercedes-Benz Manhattan Booker must provide a consistently outstanding brand and customer experience through preparation, attitude, and teamwork.

• Calculate the time required to complete specific jobs, verify appropriate parts are used, and confirm labor recorded on repair orders corresponds with services rendered.
• Assist the Warranty Administrator with daily sales compliance and self-compliance reviews.
• Review every warranty repair order for completion, accuracy, and legibility according to applicable policies and procedure manuals.
• Maintain KPI performance within green/yellow standards.
• Build damage codes and insert them into warranty claims to prepare claims for submission to the warranty company.
• Assist with reviewing returned or rejected warranty claims and prepare repair orders for resubmission.
• Contact the appropriate warranty claims representative regarding claims requiring special authorization.
• Provide warranty coverage and policy information to technicians, service advisors, and other dealership personnel.
• Provide cash labor estimates for technicians and service advisors.
• Act as a liaison between technicians and service advisors.
• Look up LI documents, DTBs, and campaign documents related to repairs.
• Maintain a clean and safe work area.
• Commute into and out of Manhattan/New York City daily.

Qualifications

• High school diploma, GED, or equivalent work experience.
• At least 2 years of experience in automotive service, booking, warranty, or billing.

Benefits

• Parking
• Good public transport
• Canteen and café

Contact

Jerry Rosiello Jr
jerry.rosiello@mbusa.com