Senior Manager, TAC Business & Private Charging Solution

Objectives

Lead and drive TAC and Private Charging Solutions business in China through strategic portfolio management globally and locally. Drive TAC sales through online and offline platforms and innovative business model transformation, achieve sustainable revenue growth, enhance customer experience through branded collection offerings, and create new commercial opportunities across physical and digital channels.

Tasks

1. Strategic planning of TA&C business and sales target achievement
   • Plan TA&C business strategy and business development in China.
   • Study and estimate TA&C product sales potential in the China market.
   • Develop PVM and SI schemes, dealer standards, policies, product strategies, KPI responsibilities, and dealer-group cooperation.
   • Set and monitor sales KPIs, conduct regional and product-category analysis, share best practices, and define improvement action plans.
   • Work with pricing and marketing teams on pricing and marketing communication for TA&C products.
2. Develop and manage TA&C product offerings for online and offline channels
   • Secure competitive, comprehensive TA&C product offerings, including technical accessories and collections.
   • Manage new TA&C product launches and improve selling concepts, product ranges, point-of-sale tools, pricing, training, technical support, and system support.
   • Coordinate operational resources and support from headquarters and other departments, including warranty, retail operations, training, technical support, marketing, homologation, logistics, and pricing.
   • Manage extra-licensing products and conduct market research and competitor comparisons.
3. Private charging strategy and end-to-end sales and post-sales operations
   • Define wallbox product strategy and specifications in collaboration with product management and research and development.
   • Own the wallbox business case and ensure profitability through appropriate activities, spending, and revenue management.
   • Monitor and benchmark competitor features, pricing, and offerings.
   • Prepare next-generation wallbox, robot, and other private charging concepts with research and development teams and leading suppliers.
   • Drive wallbox revenue growth and market share through strategic pricing, market adaptation, and collaboration with new car sales.
   • Ensure operational efficiency across installation, aftersales, order management, and financial processes.
4. Develop and operate online sales channels for Mercedes-Benz collections
   • Define ecommerce business models and ensure implementation.
   • Manage online platforms including Tmall, TikTok, Mercedes-Benz App, JD, and other digital commercial channels.
   • Develop and periodically adjust the online retailer margin system.
   • Manage product portfolio operations and online store image quality.
   • Define business KPIs, follow up with online retailers, and implement countermeasures.
   • Manage staff sales through the online app and define app functionalities for the TAC model.

Qualifications

• University degree required; MBA preferred.
• More than 8 years of work experience, including at least 6 years in an after-sales capacity in the automotive industry.
• In-depth knowledge of parts and service business in wholesale and retail.
• Excellent strategic thinking, analytical ability, organizational skills, and tactical people-management skills.

Benefits

• Events for employees
• Flextime
• Possible hybrid work
• Health benefits
• Mobility offers
• Employee discounts
• Possible good public transport
• Barrier-free workplace

Contact

Beijing Mercedes-Benz Sales Service Co., Ltd.
Daimler Tower, 8 Wangjing Street, 100102 Beijing
Career BMBS E-Mail: yourcareer_bmbs@mercedes-benz.com