Banquet Manager

Job Summary

Directs and motivates the team while personally assisting in providing high-quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities, including asset protection. Provides clear and concise communication to everyone having ownership in the success of the event. Identifies training opportunities and plans strategies to accomplish goals.

Candidate Profile

• High school diploma or GED.
• 2 years of experience in event management, food and beverage, or a related professional area.

Core Work Activities

Managing Banquet Operations

• Projects supply needs for the department, including china, glass, silver, buffet presentations, and props.
• Applies knowledge of all laws as they relate to an event.
• Understands the impact of banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
• Adheres to and reinforces all standards, policies, and procedures.
• Maintains established sanitation levels.
• Manages departmental inventories and maintains equipment.
• Uses banquet beverage records to control liquor costs and manage banquet beverage perpetual inventory.
• Schedules banquet service staff according to forecasts and service standards while maximizing profits.
• Assists the team in developing lasting relationships with groups to retain business and increase growth.

Participating in and Leading Banquet Teams

• Sets goals and delegates tasks to improve departmental performance.
• Conducts monthly department meetings with the banquet team.
• Applies and continually broadens knowledge of food and wine pairings and cutting-edge cuisine, with emphasis on current event trends.
• Acts as a liaison to the kitchen staff.
• Leads shifts and actively participates in servicing events.

Ensuring and Providing Exceptional Customer Service

• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Ensures employees understand expectations and parameters.
• Strives to improve service performance.
• Emphasizes guest satisfaction during departmental meetings and focuses on continuous improvement.
• Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Observes service behaviors of employees and provides feedback to individuals.
• Monitors progress and leads discussions with staff each period.
• Participates in the development and implementation of corrective action plans.
• Reviews quarterly Meeting Planner Survey results and participates in corrective action to address service challenges, focusing on continuous improvement of guest satisfaction.
• Attends and participates in all pertinent meetings.

Equal Opportunity

Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. The company fosters an environment where the unique backgrounds of associates are valued and celebrated, and is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About Marriott Hotels

Marriott Hotels strives to elevate the art of hospitality by innovating while maintaining familiar comfort around the globe. Employees help uphold the brand promise of “Wonderful Hospitality. Always.” Marriott Hotels is part of Marriott International’s portfolio of brands.

About JW Marriott

JW Marriott is part of Marriott International’s luxury portfolio, with more than 100 properties in gateway cities and distinctive resort locations worldwide. The brand emphasizes associate well-being, training, development, recognition, camaraderie, and opportunities to pursue passions in a luxury environment.