We are hiring an AYS "At Your Service" Agent!
Our Story
At the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown, our associates ensure that every guest experience is a masterpiece, blending impeccable service with whimsical intrigue. Our associates are focused on providing guests with the best stay possible and helping them pursue their passions through travel.
Together, we have two unique experiences, one address, and one team of hospitality professionals dedicated to being the best in everything we do.
Our Role
As an At Your Service (AYS) Agent, you will be the voice of the hotel, providing courteous and professional service to guests while supporting front office and room service operations. Your role ensures smooth communication, accurate information, and exceptional guest experiences.
Key accountabilities include:
- Provide the highest quality of service to guests and fellow associates at all times.
- Pre-arrival and reservation preparation.
- Room blocking, upgrading, and rooms inventory support.
- Group, sales, and inventory support.
- Chat, messaging, and guest case management.
- Incident handling and documentation.
- Restaurant reservations and manning the phone.
- Take in-room dining orders.
- Coordinate amenities for guest rooms.
- Process payments.
- Support service recovery communication.
- Follow all safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions.
Your Story
- Minimum one year of experience in a similar role in a similar hotel property.
- Hospitality or Tourism program graduate or degree holder.
- Outstanding work ethic, reliability, punctuality, an approachable demeanor, and a strong commitment to safety.
- Commitment to providing guests with the best possible experiences and ensuring total satisfaction and guest loyalty.
- Exceptional problem-solving and troubleshooting skills.
- Ability to work well under pressure in a fast-paced environment.
- Excellent communication skills and a commitment to teamwork and collaboration.
- Ability to work mornings, evenings, weekends, and holidays.
- Physical ability to sit or stand for long periods of time.
Benefits of Working for Concord Hospitality
Concord associates earn competitive wages and are eligible to enroll in a comprehensive benefits package. The company offers training and development, career advancement opportunities, and reward and recognition opportunities.
Working for Concord Hospitality
Concord Hospitality invests in associates through training and development at all levels. Its “Associate First” culture supports and inspires personal development within the workplace and beyond. Concord values work-life harmony, diversity, and a commitment to customer service and quality accommodations.
Its cornerstones are Quality, Integrity, Community, Profitability, and FUN!
If you are a proven top performer looking for a culture-rich and award-winning company, ready to represent an amazing brand in a great and thriving location, Concord Hospitality may be the perfect fit.