Job Description
Participates in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective service. Performs tasks in line with the written procedures under close supervision.
Roles & Responsibilities
- Process movements, including transfers and promotions, and leaver requests.
- Process HR Administration requests.
- Answer clients' calls and emails.
- Process client queries and escalations.
- Provide clarification of HR policies and procedures.
- Organize knowledge-sharing sessions internally and across teams.
- Successfully solve process-related problems.
- Manage assigned parts of the process according to Capgemini methodology and/or the agreed transition plan.
- Update required process documentation, including process maps and procedures, within agreed timeframes.
- Maintain HR system catalogues.
- Manage the HR organization structure.
- Manage time and adjust records.
- Process separations and people moves, including initiating and processing moves.
- Prepare reporting.
Qualifications, Education, Experience and Certification
- Previous experience in similar positions.
- Valid experience of 2–4 years in the HR domain.
- Graduation is required.
Skills and Competencies
- Strong communication skills and command of English.
- Process HR data correctly and promptly according to project deadlines and quality expectations.
- Interact with clients daily by phone and email.
- Resolve HR-related issues and cooperate with other delivery team members.
- Keep documentation up to date.
- Share specialist knowledge within the team.
- Demonstrate positive teamwork and good verbal and written communication skills.