Assistant Manager Retail Training

Purpose & Overall Relevance for the Organisation

Manage the development of retail operations trainings that equip the sales team with the essential knowledge needed to achieve business goals and targets.

Key Responsibilities

Training Organization

• Complete training needs assessments within the country and match available adidas group courses to identified needs.
• Develop and manage the retail training calendar in coordination with District Managers, Operations Managers, Key Account Management teams, and the Sales Training Manager.
• Review training materials received from regional and global teams and adapt them to subsidiary requirements while maintaining course integrity and learning objectives.
• Champion retail training, prioritize training per account, and optimize training resources and locations.
• Work with Retail Operations, Marketing, and Sales to develop and refine retail training content.
• Manage internal and external training resources and monitor training delivery quality.
• Review customer feedback and training KPIs to recommend improvements.
• Develop processes for regular content revision and effectiveness evaluation.
• Develop controls for monitoring training delivery quality and participant eligibility.
• Leverage internal and external expertise to equip Retail Trainers with current knowledge for high-impact delivery.
• Track training certificate completion among retail employees.
• Manage preparation of local graduates for the adidas degree in retail management.

Budget & Expenses

• Manage the assigned training budget and ensure cost effectiveness.

Personnel Management

• Set performance and development plans with retail trainers and review and evaluate performance.

Key Relationships

External: Agency. Internal: Global business units, Great China training team, TW market CTC and Marketing team, TW Retail Operation team, and TW Retail Excellence.

Knowledge, Skills and Abilities

• Advanced skills in Outlook, Word, Excel, and PowerPoint.
• Fluent spoken and written English.

Requisite Education and Experience / Minimum Qualifications

• University degree or above.
• Minimum five years of experience in a retail-related function.
• Minimum three years of experience in retail training development and delivery in a leading multinational or consumer goods company, or very successful franchise store manager experience.
• Experience with apparel retail or franchise training is preferred.

Our Culture

At adidas, employees are encouraged to demonstrate courage, ownership, innovation, teamplay, integrity, and respect. adidas also emphasizes diversity, equity, and inclusion as core elements of its culture and talent processes.