Advisor, IT BP (Mobility & Asset Management)

Mercedes-Benz USA, LLC

Mercedes-Benz USA, LLC Corporate Headquarters, Atlanta, GA (On-site)

Job Type Full-time

Experience Senior

Posted 23 hours 13 minutes ago

On-site Senior Level

About Us

Mercedes-Benz USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. We are looking for diverse, top-notch individuals to join the Mercedes-Benz Team.

Job Overview

The Advisor, IT Business Partner (Mobility & Asset Management) oversees end-user asset lifecycle management and mobile service/device strategy. The role manages devices and assets, including procurement, tracking and retirement; coordinates mobile-service providers and vendors; and supports users with reliable, secure IT mobility solutions.

Responsibilities

Oversee end-to-end IT asset management, including inventory, procurement, deployment, maintenance and retirement of end-user devices.
Maintain accurate and compliant asset records and manage disposal according to corporate security and environmental guidelines.
Develop and maintain mobile-services strategies for phones, tablets and other devices.
Monitor mobile-device usage, data security and compliance, and work with IT teams on MDM, ABM, security policies and remote support.
Manage service and technology providers, review contracts and SLAs, monitor performance and drive improvements.
Serve as the escalation point for provider-related issues and the primary contact for end-user mobility and asset questions.
Provide timely support and training on new devices and services.
Identify process improvements, automation initiatives and digital-transformation opportunities.

Qualifications

Bachelor’s degree from an accredited school, with an emphasis on business, technology or a related field.
Five or more years of experience with strong qualifications in relevant technical, project-management and professional skills.
Advanced knowledge of IT technologies and architectures, mobile-device management, AV systems, IT security, call accounting and billing management.
Experience managing Mobile Services projects and transforming business objectives into technical deliverables.
Leadership, consulting, analytical, communication and problem-solving skills, including VIP support experience.
Relevant IT support, mobile-device management or AV certifications are desirable.

Additional Information

Requires comprehensive knowledge of wireless products and accessories, iOS, Windows, Microsoft Office, Intune and related software. The role requires flexible hours, holiday and weekend work when needed, and domestic and international travel.

Equal Employment Opportunity

Mercedes-Benz USA is committed to fostering an inclusive environment and provides equal employment opportunity to all qualified applicants and employees.