We are hiring an AYS "At Your Service" Agent!
Our Story
At the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown, our associates ensure that every guest experience is a masterpiece, blending impeccable service with whimsical intrigue. Our associates are focused on providing guests with the best stay possible and helping them pursue their passions through travel.
Together we have two unique experiences, with one address, and one team of hospitality professionals dedicated to being the best in everything we do.
Our Role
As an At Your Service (AYS) Agent, you will be the voice of the hotel, providing courteous and professional service to guests while supporting front office and room service operations. Your role ensures smooth communication, accurate information, and exceptional guest experiences.
Key accountabilities include:
- Provide the highest quality of service to guests and fellow associates at all times.
- Pre-arrival and reservation preparation.
- Room blocking, upgrading and rooms inventory support.
- Group, sales and inventory support.
- Chat, messaging and guest case management.
- Incident handling and documentation.
- Restaurant reservations and manning the phone.
- Take in-room dining orders.
- Coordinate amenities for guest rooms.
- Process payments.
- Support service recovery communication.
- Follow all safety and security policies and procedures, and report accidents, injuries and unsafe work conditions.
Your Story
- An experienced customer service professional with a minimum of one year of experience in a similar role in a similar hotel property.
- A Hospitality or Tourism program graduate or degree holder.
- An outstanding work ethic, with a track record of reliability, punctuality and an approachable demeanor, and a strong commitment to safety.
- A commitment to providing guests with the best possible experiences and ensuring total satisfaction and guest loyalty.
- An exceptional problem-solver who can troubleshoot and resolve situations efficiently.
- Able to work well under pressure and enjoy a fast-paced environment.
- An excellent communicator who values teamwork and collaboration.
- Able to work a variety of shifts, including mornings, evenings, weekends and holidays.
- Physically able to sit or stand for long periods of time.
Benefits of Working for Concord Hospitality
Concord associates earn competitive wages and are eligible to enroll in a comprehensive benefits package. The company offers training and development as well as career advancement opportunities, along with reward and recognition opportunities.
Working for Concord Hospitality
Concord Hospitality invests in associates by providing training and development at all levels. Its “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord values work-life harmony, diversity, and a commitment to providing excellent customer service and quality accommodations.
Its cornerstones are Quality, Integrity, Community, Profitability and FUN!
If you are a proven top performer looking for a culture-rich and award-winning company, ready to represent an amazing brand in a great and thriving location, this may be the perfect fit.