Y-3 Retail Operations Manager

Responsible for regional retail operation, sales performance, inventory health, VIP management and team development. Ensure regional target delivery, store operation standards and high-quality customer experience.

Key Responsibilities

• Regional Performance & Operation Execution: Implement national strategy and achieve regional sales, margin and operational KPIs; manage daily store operations; conduct regular store visits, coaching and action follow-up.
• Inventory & Stock Management: Manage regional inventory health, monitor inventory turnover, in-stock rate, sell-through and aged stock; execute allocation, replenishment, consolidation and clearance; ensure stock accuracy and loss prevention.
• CRM & VIP Customer Management: Execute CRM and VIP management processes, provide personalized service, organize VIP events and drive repurchase, renewal and referral.
• Data Analysis & Efficiency Improvement: Monitor sales, traffic, conversion and productivity; promote SOP, tools and process optimization; coordinate campaign execution.
• Team Management & Development: Manage store managers, supervisors and retail teams; support recruitment, training, performance management and talent development.
• Training & Brand Standard: Deliver training programs and ensure brand standards and customer experience are implemented across stores.
• Reporting & Communication: Provide regional operation reports, reviews and action plans, and communicate with the national retail team.

Key KPIs

• Regional sales and margin achievement
• Inventory turnover, stock accuracy, aged stock control and sell-through rate
• Retail excellence and brand compliance
• VIP contribution, repurchase rate and customer satisfaction
• Staff filling rate, attrition rate and productivity
• Operational risk control

Requirements

• Bachelor’s degree or above
• 5+ years of retail operations management experience, including 2+ years of regional management experience
• Strong experience in inventory management, store operations, CRM and VIP maintenance
• Premium fashion or sportswear retail experience preferred
• Strong store operation, team leadership, data analysis and coaching skills
• Proactive, execution-oriented and able to travel frequently
• Good English communication skills are a plus