Vehicle Damage & Repair Technical Specialist

About us

At Mercedes-Benz Financial Services, our employees are at the heart of our business. We provide financial solutions designed around the changing needs of our diverse customers and are committed to inclusion, development and outstanding customer experience.

How you’ll play your part

As Vehicle Damage & Repair Technical Specialist, you will provide technical expertise and supplier governance across vehicle inspection, refurbishment, repair authorisation, repair economics and vehicle grading activities within the End of Contract operation.

The role ensures MBFS vehicles are assessed consistently, repaired where commercially viable, prepared to appropriate quality standards and progressed efficiently through the de-fleet and remarketing journey. You will work with de-fleet centres, inspection providers, repair suppliers, auction partners and internal stakeholders to improve inspection accuracy, control repair spend, support fair customer outcomes and maximise vehicle disposal returns.

Main accountabilities

Supplier management and operational governance

• Act as the key de-fleet operational liaison and first escalation point for logistics, charging, vehicle condition, inspection quality, refurbishment and supplier-related issues.
• Manage inspection, de-fleet, repair, auction and remarketing suppliers, ensuring agreed service standards, KPIs and SLAs are achieved.
• Lead supplier performance reviews, governance forums and operational meetings, driving continuous improvement and corrective actions.
• Complete stock audits, operational reviews and control activities, providing accurate reporting and insight.
• Ensure governance processes, approval frameworks and grading standards are documented, maintained and consistently applied.
• Monitor supplier performance, repair expenditure and operational risks against MBFS financial, operational and customer outcome objectives.
• Analyse operational and supplier data relating to damage capture, inspection quality, supplementary costs, repair spend and vehicle throughput.
• Support customer charging and credit-control query resolution through clear supplier evidence and technically justified repair decisions.
• Build effective relationships with MBFS Sales, MBUK Used Cars, de-fleet centres, auction providers and repair partners.

Technical repair and authorisation oversight

• Act as the technical specialist for vehicle damage assessment, refurbishment standards, repair methodologies, repair quality and vehicle grading.
• Review supplier inspections and damage assessments for accuracy and consistency.
• Review, authorise, challenge or reject repair estimates and refurbishment activity where required.
• Assess vehicle damage against manufacturer repair standards and determine repair, refurbishment or disposal strategies.
• Lead technical vehicle review sessions, including “Touch Metal” reviews.
• Determine whether vehicles are economically repairable by considering repair costs, vehicle value, forecast disposal returns and refurbishment investment.
• Govern repair-versus-disposal decisions to support cost management and vehicle value realisation.
• Ensure vehicle grading is applied consistently with MBFS, manufacturer and relevant industry standards.
• Investigate trends in inspection accuracy, supplementary repair costs, repair quality and refurbishment expenditure.
• Provide technical expertise and constructive challenge to improve repair quality, cost control, operational efficiency and disposal outcomes.

About you

Essential

• Strong knowledge of vehicle damage assessment, repair methodologies and refurbishment processes.
• Understanding of manufacturer repair standards and vehicle inspection requirements, ideally including Mercedes-Benz standards.
• Experience reviewing repair estimates and making commercially sound repair-versus-disposal decisions.
• Knowledge of vehicle valuation, remarketing processes and economic repair principles.
• Experience managing supplier relationships, KPIs, SLAs and performance reviews.
• Ability to audit inspection quality, repair standards and supplier performance.
• Strong analytical, decision-making, problem-solving, communication and stakeholder management skills.
• Strong organisational skills and understanding of relevant compliance, regulatory and data protection requirements.

Desirable

• Knowledge of vehicle grading standards, including NAMA or manufacturer grading methodologies.
• Experience conducting technical vehicle reviews or “Touch Metal” assessments.
• Experience within de-fleet, auction, inspection, repair or remarketing operations.
• Knowledge of vehicle estimating systems, inspection platforms and operational reporting tools.
• Competence with Microsoft Office applications, including Excel and PowerPoint.

What’s in it for you?

Mercedes-Benz Financial Services offers a competitive salary and discretionary bonus structure, colleague car schemes, a pension scheme and a flexible benefit pot. Benefits also include wellbeing resources, an Employee Assistance Programme, development opportunities and flexible working support.

What’s next?

Applicants will complete a short online application, provide a current CV and answer application questions including current salary information. Applications are limited to candidates with the right to work in the United Kingdom. Reasonable adjustments and flexible working options are available.

Managing your data

Application data is processed in accordance with legal requirements and held securely in Taleo. For further information, contact careers@mercedes-benz.com. Data protection enquiries can be sent to data.protection@mercedes-benz.com.

Closing date: 14 August 2026