About Your Job
In this role, you will manage the day-to-day operation and administration of the unified collaboration platform. You will be technically responsible for managing collaboration systems for the Qatar Airways Group. The collaboration platform includes Exchange, Microsoft Skype for Business On-Prem, Microsoft Teams in a hybrid environment, Viva Engage and Cisco WebEx.
Responsibilities
- Implement and administer unified collaboration platforms such as the Microsoft 365 stack in native and hybrid environments, along with Google Workspace Suite.
- Provide 24x7 L2/L3 technical and functional support for unified collaboration technology and related systems, including incident handling, request management, customer queries and problem management.
- Maintain a highly secure system through proper system configuration and monitoring.
- Ensure the operational health of the Microsoft 365 hybrid environment and Google Workspace, including security, availability, maintenance, performance, interoperability and reliability.
- Automate tasks to improve system management and availability.
- Maintain data protection and disaster recovery procedures and keep related documentation up to date.
- Perform capacity management through continuous monitoring to plan hardware and software upgrades.
- Manage the system life cycle, including timely hardware and software upgrades and replacement.
- Provide technical consultation and guidance to peers, other technical teams, and application development and support teams.
- Maintain technical documentation for unified communication systems, including SOPs and administration and configuration documents.
Qualifications, Knowledge and Skills
- Bachelor's degree, high school diploma or diploma in Computer Sciences, or an equivalent qualification.
- 10 years of total IT experience, including 5 years of hands-on experience with Microsoft Exchange, Microsoft Teams, SharePoint and Power Platform in native and hybrid environments.
- Mature, self-motivated professional with strong communication and problem-solving skills and willingness to work 24x7 in a fast-paced, dynamic environment.
- Strong knowledge and hands-on experience with Exchange, Microsoft Teams, SharePoint Online, OneDrive, Power Platform and the Microsoft 365 stack in native and hybrid environments.
- Experience administering Exchange, SharePoint Online, Microsoft Teams, OneDrive, Microsoft 365 Groups, Power Platform, and other Microsoft, third-party and custom applications.
- Strong knowledge and hands-on experience with Google Workspace, including Gmail, Google Meet and Google Drive, alongside a Microsoft 365 hybrid environment.
- Strong knowledge of Active Directory, Google Identity, Azure Active Directory, PowerShell and Microsoft Graph APIs.
- Understanding of Microsoft core infrastructure, including Active Directory 2016/2019, Azure Active Directory, ADFS, Group Policy, Microsoft 365 Groups, Google Identity, Google Cloud Directory Sync, certificate management and network concepts such as TCP/IP subnetting, voice policies, routing, SMTP, DNS, DHCP and load balancers.
- Ability to create complex PowerShell scripts to automate email operations and management.
- Knowledge of configuring and implementing monitoring solutions such as Microsoft SCOM.
- Strong experience with operating system and virtualization technologies is desirable.
- Strong knowledge of ITIL processes, including Incident, Problem, Change and Service Continuity Management, and documentation.
- Strong analytical, creative problem-solving and troubleshooting skills.
- Knowledge of IT documentation.
About Qatar Airways Group
Qatar Airways Group brings together 12 different businesses and has grown from four aircraft into an international community focused on excellence, innovation and ambitious challenges.
How to Apply
Apply by uploading your CV and completing the application form.