Technicien Service Clients – Assistance Client Outils Digitaux CDD - Noisy (93) H/F

Job description

The Direction Opérations et Services Clients Entreprises (OSCE) handles banking operations initiated by LCL's Corporate and Institutional Banking and its clients across four areas: day-to-day banking, credit, trade finance, and assistance with digital tools.

Within this department, you will be attached to the Banque Au Quotidien business unit in Noisy-le-Grand and work within the SVP Banque Électronique team.

The team supports entrepreneur and corporate clients, as well as employees in the professional and corporate banking networks, with digital tools and services, including websites and applications, EBICS flows, EBICS contracts, and SEPA direct debit contracts.

Your main responsibility will be to provide telephone assistance with digital tools, including applications and websites, to professional and corporate clients and to professional advisers or corporate account managers.

This position will enable you to develop your knowledge of the banking environment and interact with many different contacts. All positions are open to people with disabilities.

Profile

• Ability to work as part of a team
• Interest in digital tools and customer relations
• Service-oriented approach
• Rigor
• Energy and dynamism
• Proactivity
• Good interpersonal skills

Management position: No Executive / Non Executive

Minimum education: Two years of higher education (L2)

Specialization: Commerce, back or middle office, banking

Minimum experience: 0–2 years

Languages: Knowledge of English is a plus.