Job description
As a Team Leader at Primark, you will drive sales and deliver an outstanding customer experience by leading, motivating, and developing your team of colleagues. You will collaborate with the management team to support the daily running of the store, uphold excellent operational standards, and create a high-performing and engaged colleague experience.
You will provide clear direction, daily coaching, and in-the-moment feedback to ensure colleagues understand expectations, deliver great service, and maintain strong store standards. With a focus on size availability, stock fill, and merchandising execution, you will help maximize sales while creating a fast, friendly, and efficient shopping experience.
What you’ll do
- Maintain strong stock levels and size availability to maximize sales and meet customer expectations.
- Ensure the sales floor is well-presented, merchandised, and fully replenished.
- Allocate daily tasks and support schedules so colleagues are productive and focused on priorities.
- Oversee key customer areas and ensure a fast, friendly, and efficient shopping experience.
- Support store operations, including opening, closing, and store duty management when needed.
- Review customer service feedback, handle customer issues professionally, and escalate when appropriate.
- Coach, motivate, and support colleagues through communication, recognition, onboarding, and development.
- Ensure pricing, signage, markdowns, stockroom organization, and safety checks are completed accurately.
What you’ll bring
- Ability to lead, motivate, and manage a team effectively.
- Strong customer service and issue-resolution skills.
- Good organizational and time management skills.
- Ability to solve problems and adapt to changing store needs.
- Clear and effective communication skills.
- Confidence using retail technologies, including cash registers, self-checkouts, tablets, and handheld POS devices.
- Ability to communicate effectively in English with managers, colleagues, and customers.
What you’ll get
Primark provides a robust onboarding period, tools for success, competitive benefits, and work-life balance. The role reports to the Department Manager and supports the store by leading and developing a team of Sales Associates.
The pay range for this role is $27.00–$28.50 per hour. This is a good-faith estimate and may vary based on internal equity, geographic region, knowledge, skills, experience, and other factors.
Primark is an equal opportunity employer committed to an inclusive workplace and reasonable accommodation for individuals with disabilities.