Team Leader
As a Team Leader at Primark, you will drive sales and deliver an outstanding customer experience by leading, motivating, and developing your team. You will support the daily running of the store, uphold operational standards, and create a high-performing and engaged colleague experience.
What You’ll Do
- Maintain strong stock levels and size availability to maximize sales and meet customer expectations.
- Ensure the sales floor is well presented, merchandised, and fully replenished.
- Allocate daily tasks and support schedules so colleagues are productive and focused on priorities.
- Oversee key customer areas and ensure a fast, friendly, and efficient shopping experience.
- Support store operations, including opening, closing, and store duty management when needed.
- Review customer service feedback, handle customer issues professionally, and escalate when appropriate.
- Coach, motivate, and support colleagues through communication, recognition, onboarding, and ongoing development.
- Ensure pricing, signage, markdowns, stockroom organization, and safety checks are completed accurately.
What You’ll Get
Primark provides a robust onboarding period, opportunities for growth, competitive benefits, and work-life balance support.
What You’ll Bring
- Ability to lead, motivate, and manage a team effectively.
- Strong customer service and issue-resolution skills.
- Good organizational and time-management skills.
- Ability to solve problems and adapt to changing store needs.
- Clear and effective communication skills.
- Confidence using retail technologies, including cash registers, self-checkouts, tablets, and handheld POS devices.
- Effective spoken and written English communication skills for leading teams, providing instruction and coaching, and delivering customer service.
The pay range for this role is $27.00-$28.50 per hour. This is a good faith estimate and may vary based on geographic region, internal equity, knowledge, skills, experience, and other factors.
Primark is an equal opportunity employer committed to an inclusive workplace and reasonable accommodation for individuals with disabilities. Accessibility-related requests may be sent to USACareers@primark.com.