About the role
As a Team Leader at Primark, you will drive sales and deliver an outstanding customer experience by leading, motivating, and developing your team of colleagues. You will collaborate with the management team to support the daily running of the store, uphold excellent operational standards, and create a high-performing and engaged colleague experience.
You will provide clear direction, daily coaching, and in-the-moment feedback to ensure colleagues understand expectations, deliver great service, and maintain strong store standards. With a consistent focus on size availability, stock fill, and merchandising execution, you will help maximize sales while creating a fast, friendly, and efficient shopping experience for customers.
What you'll do
- Maintain strong stock levels and size availability to maximize sales and meet customer expectations.
- Deliver excellent store standards by ensuring the sales floor is well presented, merchandised, and fully replenished.
- Allocate daily tasks and support schedules so colleagues are productive, engaged, and focused on the right priorities.
- Oversee key customer areas and ensure a fast, friendly, and efficient shopping experience.
- Support day-to-day store operations, including opening, closing, and store duty management when needed.
- Review customer service feedback, handle customer issues professionally, and escalate when appropriate.
- Coach, motivate, and support colleagues through effective communication, recognition, onboarding, and ongoing development.
- Ensure pricing, signage, markdowns, stockroom organization, and safety checks are completed accurately and in line with operational standards.
What you'll get
Primark provides a robust onboarding period, tools for success, competitive benefits, and work-life balance support.
What you'll bring
You will report to the Department Manager and support the store by leading and developing a team of Sales Associates. You should bring:
- The ability to lead, motivate, and manage a team effectively while fostering a positive and supportive working environment.
- Strong customer service skills and the ability to resolve issues confidently.
- Good organizational and time management skills, with the ability to prioritize multiple tasks.
- The ability to think on your feet, solve problems, and adapt to changing store needs or customer demands.
- Clear and effective communication skills.
- Confidence using retail technologies, including cash registers, self-checkouts, tablets, and handheld POS devices.
- Effective oral and written English communication skills for instruction, coaching, corrective action, safety instructions, team leadership, and customer service.
Pay and equal opportunity
The pay range for this role is $25.00–$26.50 per hour. This is a good-faith estimate of the minimum and maximum pay for the role at the time of posting. Primark is an equal opportunity employer committed to inclusion, accessibility, reasonable accommodation, and a workplace where people can be themselves and thrive together.
For accessibility-related assistance with the online application system, contact USACareers@primark.com.