Team Leader | Concord Mills
Because you don’t just succeed – you exceed. Retail our way. A people-first culture. Inclusive spaces. Expanding teams, capabilities, and ambitions.
As a Team Leader at Primark, you will drive sales and deliver an outstanding customer experience by leading, motivating, and developing your team of colleagues. You will collaborate closely with the management team to support the daily running of the store, uphold excellent operational standards, and create a high-performing and engaged colleague experience.
What You’ll Do
- Maintain strong stock levels and size availability to maximize sales and meet customer expectations.
- Deliver excellent store standards by ensuring the sales floor is well-presented, merchandised, and fully replenished.
- Allocate daily tasks and support schedules so colleagues are productive, engaged, and focused on the right priorities.
- Oversee key customer areas and ensure a fast, friendly, and efficient shopping experience.
- Support day-to-day store operations, including opening, closing, and store duty management when needed.
- Review customer service feedback, handle customer issues professionally, and escalate when appropriate.
- Coach, motivate, and support colleagues through effective communication, recognition, onboarding, and ongoing development.
- Ensure pricing, signage, markdowns, stockroom organization, and safety checks are completed accurately and in line with operational standards.
What You’ll Get
Primark will provide a robust onboarding period, tools to support your success, competitive benefits, and work-life balance.
What You’ll Bring
- Ability to lead, motivate, and manage a team effectively.
- Strong customer service and issue-resolution skills.
- Good organizational and time-management skills.
- Ability to solve problems and adapt to changing store needs.
- Clear and effective communication skills.
- Confidence using retail technologies, including cash registers, self-checkouts, tablets, and handheld POS devices.
- Ability to communicate effectively in English with managers, colleagues, and customers.
The pay range for this role is $24.00–$27.00 per hour. Primark is an equal opportunity employer committed to an inclusive workplace and reasonable accommodation.