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Purpose
Act in a leadership capacity to support the sales, profitability, and operational goals for the store by guiding hourly associates in day-to-day procedures and driving store objectives.
Key Responsibilities
- Guide daily store operations and hourly associate activities to deliver excellent customer service and maximize sales.
- Provide positive reinforcement and conduct training on product knowledge, store activities, job duties, policies, and procedures.
- Assist with applicant and new-hire documentation and support staffing and labor-cost control standards.
- Assist with merchandise displays, ticketing, product flow, shipment processing, sales and markdown setups, and sales-floor upkeep.
- Use the point-of-sale system and complete sales transactions involving cash, credit, and checks.
- Perform sales, customer service, merchandising, cashiering, stockroom, and store-upkeep duties while leading by example.
- Resolve customer complaints and returned-merchandise issues while ensuring the highest level of adidas service.
- Use and teach selling techniques, including add-on sales and explaining technical product information.
- Perform other duties as assigned by the Store Manager.
Knowledge, Skills, and Abilities
- Ability to follow written, oral, or diagram-based instructions and resolve problems in standardized situations.
- Proficiency with MS Word, Excel, Outlook, and point-of-sale systems.
- Good judgment, decision-making, verbal communication, written communication, and basic arithmetic skills.
- Availability for varied schedules, including evenings, weekends, statutory holidays, and overtime during peak sales periods.
- Ability to frequently stand, walk, handle merchandise, and lift up to 12 kg; occasional lifting of up to 34 kg.
Qualifications
- Must have or be pursuing a high school diploma or GED.
- Three to six months of retail experience is preferred.
Company Culture
adidas promotes an athlete’s mindset through courage, ownership, innovation, teamplay, integrity, and respect. The company emphasizes diversity, equity, and inclusion to foster belonging and connect authentically with consumers and communities.