About the role
As a Team Leader at Primark, you will drive sales and deliver an outstanding customer experience by leading, motivating, and developing your team of colleagues. You will collaborate with the management team to support the daily running of the store, uphold excellent operational standards, and create a high-performing and engaged colleague experience.
What you'll do
- Maintain strong stock levels and size availability to maximize sales and meet customer expectations.
- Ensure the sales floor is well-presented, merchandised, and fully replenished.
- Allocate daily tasks and support schedules so colleagues are productive and focused on priorities.
- Oversee key customer areas and ensure a fast, friendly, and efficient shopping experience.
- Support store operations, including opening, closing, and store duty management when needed.
- Review customer service feedback, handle customer issues professionally, and escalate when appropriate.
- Coach, motivate, recognize, onboard, and develop colleagues through effective communication.
- Ensure pricing, signage, markdowns, stockroom organization, and safety checks meet operational standards.
What you'll bring
- Ability to lead, motivate, and manage a team effectively.
- Strong customer service, organizational, time management, problem-solving, and communication skills.
- Ability to adapt to changing store needs and customer demands.
- Confidence using retail technologies, including cash registers, self-checkouts, tablets, and handheld POS devices.
- Ability to communicate effectively in spoken and written English with managers, colleagues, and customers.
What you'll get
Primark provides a robust onboarding period, tools to support success, competitive benefits, and work-life balance in a growing global business.
The pay range for this role is $25.00-$26.50 per hour. The base pay rate may vary based on internal equity, geographic region, job-related knowledge, skills, and experience.
Primark is an equal opportunity employer committed to inclusion, accessibility, reasonable accommodation, and a workplace where people can be themselves and thrive together.