Purpose & Overall Relevance for the Organization
Within the framework of HR Services, adidas provides excellent services and business competence regarding HR Services-related processes. This role supports the enhancement of efficient, value-adding services by leading a team of operations according to the adidas GBS culture and strategy.
Key Responsibilities
- Manage a team of 4 to 15 people, ensuring responsibility for team performance and execution against defined KPIs and stream strategy.
- Coach, train, motivate, and guide performance appraisals, identifying improvement opportunities and implementing development action plans.
- Support and actively participate in the recruiting process for the team.
- Participate in the employee life cycle and contribute relevant input to management and the HR team.
- Prepare and support functional onboarding and integration of new team members.
- Build proactive relationships with stakeholders, global functional teams, and cross-functional stakeholders.
- Supervise daily operations, adhering to defined SLAs and ensuring team KPIs are maintained, achieved, and reported accurately and on time.
- Handle escalations and support the resolution of complaints and issues.
- Analyze problems, propose or assess solutions, and support implementation.
- Ensure data quality and integrity across systems and tools and perform quality checks on team output.
- Ensure day-to-day responsibilities follow internal standards and desktop procedures.
- Monitor work requests and allocation through ticketing systems and email.
- During transitions, prepare and organize the receipt and inclusion of new tasks or work.
Key Relationships
GBS Porto Leadership Team, Market Business Partners, Operational Teams, Area GPO Team, GBS Porto Internal Controls & Compliance, and GBS Porto Delivery Excellence.
Knowledge, Skills and Abilities
- Results-driven, self-motivated team player with a people-oriented leadership approach.
- Curious and growth-minded, with a continuous improvement mindset.
- Strong problem-solving and analytical skills.
- Experience in a fast-paced environment, shared services, or a similar setting.
- Solid business acumen and end-to-end process knowledge.
- Experience with SAP is preferred.
- Ability to communicate in English in a business setting.
- Strong attention to detail and customer orientation.
Minimum Qualifications
- University degree in Human Resources, Business Administration, Management, or a related field.
- At least 4 years of relevant experience in HR Operations, Shared Services, or Business Services environments.
- Proven people-management experience or demonstrated ability to manage a medium-sized team.
- Broad and deep theoretical understanding of the job function.
Culture
adidas promotes an athlete’s mindset through courage, ownership, innovation, teamplay, integrity, and respect. The company emphasizes diversity, equity, and inclusion as part of its culture and talent processes.