Job Description
As a Team Leader at Primark’s Dolphin Mall store, you will drive sales and deliver an outstanding customer experience by leading, motivating, and developing your team. You will collaborate with the management team to support daily store operations, uphold excellent standards, and create a high-performing and engaged colleague experience.
You will provide clear direction, daily coaching, and in-the-moment feedback while focusing on stock availability, replenishment, merchandising execution, and a fast, friendly, and efficient shopping experience.
What You’ll Do
- Maintain strong stock levels and size availability to maximize sales.
- Ensure the sales floor is well presented, merchandised, and fully replenished.
- Allocate daily tasks and support schedules so colleagues are productive and focused on priorities.
- Oversee key customer areas and ensure a fast, friendly, and efficient shopping experience.
- Support opening, closing, and store duty management when needed.
- Review customer service feedback, handle customer issues professionally, and escalate when appropriate.
- Coach, motivate, recognize, onboard, and develop colleagues.
- Ensure pricing, signage, markdowns, stockroom organization, and safety checks are completed accurately.
What You’ll Get
Primark provides a robust onboarding period, opportunities for growth, competitive benefits, and support for work-life balance.
What You’ll Bring
- Ability to lead, motivate, and manage a team effectively.
- Strong customer service and issue-resolution skills.
- Good organizational and time-management skills.
- Ability to solve problems and adapt to changing store needs.
- Clear and effective communication skills.
- Confidence using cash registers, self-checkouts, tablets, and handheld POS devices.
- Ability to communicate effectively in English with customers, colleagues, and management.
The pay range for this role is $24–27. This is a good-faith estimate of the minimum and maximum pay for the role at the time of posting. Primark is an equal opportunity employer and is committed to providing reasonable accommodation for individuals with disabilities.