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Purpose & Impact on Organization
You contribute to the store sales and adidas profit targets by:
- Passionately inspiring, serving, and selling to consumers.
- Diligently executing store operations.
- Contributing to a culture of consumer centricity within the store.
Key Responsibilities
- Actively connect and engage with consumers entering the store.
- Be aware of store KPIs and contribute to store sales.
- Improve the consumer experience by executing CONNECT-ENGAGE-INSPIRE service standards.
- Be a brand advocate by consistently exhibiting confidence, collaboration, and creativity.
- Use seasonal product and brand knowledge effectively during consumer interactions.
- Communicate product features, benefits, and unique selling points clearly.
- Connect consumers to relevant digital and omnichannel tools for a seamless shopping experience.
- Process merchandise deliveries quickly and effectively and replenish merchandising fixtures.
- Complete sales transactions accurately while adhering to cash protection procedures.
- Use selling expertise to maximize add-on sales and build customer loyalty.
- Minimize loss in the stockroom and sales floor.
- Perform store operations safely, effectively, and efficiently.
- Comply with operational policies and procedures.
- Maintain an appealing, easy-to-shop environment through visual merchandising and housekeeping standards.
- Keep up-to-date awareness of competitors and suggest improvements to operations and processes.
- Collaborate productively and respectfully with team members.
- Seek coaching and learning opportunities and complete applicable training programs.
- Work with a team-first mindset and contribute to an inclusive and welcoming environment.
Key Relationships
Consumers, peers, and supervisor.
Knowledge, Capabilities and Experience
Retail professional competencies.
Minimum Qualifications
- Preferably 1–2 months of experience in a sports or fashion customer- and commercially focused retail environment.
- Basic numeracy, literacy, and verbal communication skills.
Culture
adidas fosters an athlete’s mindset through courage, ownership, innovation, teamplay, integrity, and respect. The company emphasizes diversity, equity, and inclusion to create a culture of belonging.