Store Supervisor (Hanoi)

Key Responsibilities

• Monitor and analyze performance data and make necessary adjustments to drive commercial success within the assigned store area.
• Allocate resources and organize processes to drive efficiency and productivity.
• Role-model customer service and meet or exceed customer expectations.
• Supervise and coordinate the team to ensure optimal service levels.
• Act as a Brand Ambassador, consistently exhibiting adidas Brand Attitude and Values.
• Use advanced category expertise to drive sales and customer loyalty.
• Guide and train team members on foundational and seasonal brand and product knowledge.
• Coordinate execution of visual merchandising and in-store communication standards.
• Manage same-day merchandise delivery processing, stockroom organization, and sales-floor replenishment.
• Execute loss-prevention procedures and maintain a safe, productive shopping and working environment.
• Support recruitment, onboarding, and training of store team members.
• Coach and motivate individuals to maximize performance and share best practices.
• Complete applicable training programs and pursue coaching and learning opportunities.

Requirements

• Minimum 12 months of experience in a sports or fashion customer- and commercial-focused retail environment.
• Advanced selling experience and comprehensive product, retail, and industry understanding.
• First supervisor experience.
• Intermediate numeracy and literacy skills and advanced verbal communication skills.

Culture

adidas fosters an athlete’s mindset through courage, ownership, innovation, teamplay, integrity, and respect, with a strong commitment to diversity, equity, and inclusion.