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Purpose and impact on organization
Contributes to meeting or exceeding store sales and KPI targets by building emotional connections with customers, living the Brand Values, serving and selling to customers, conscientiously executing store operations, and using expertise and experience to provide feedback and support to selected team members.
Key responsibilities
- Works actively to meet or exceed store targets using all available resources.
- Identifies improvement opportunities and communicates suggestions to store management.
- Acts as a role model for customer service and uses advanced sales techniques to boost sales and Brand experience.
- Shares customer service experience and trains selected team members.
- Uses category expertise and enthusiasm for the Brand to drive sales and customer loyalty.
- Guides and trains selected team members on product knowledge.
- Maintains visual merchandising, housekeeping, and store safety standards.
- Assists with deliveries and replenishes the sales floor.
- Completes sales transactions accurately while following cash protection procedures.
- Minimizes loss through sales floor awareness.
- Collaborates respectfully with team members to meet store goals.
- Supports other team members and pursues development opportunities.
Knowledge, capabilities and experience
- Intermediate English and fluent local language.
- Advanced Retail Professional Competencies.
- At least six months of experience in a sports or fashion customer- and commercial-focused retail environment.
- Advanced selling experience and solid product, retail, and industry understanding.
- Basic numeracy and literacy and advanced verbal communication skills.
Company culture
adidas promotes an athlete’s mindset through courage, ownership, innovation, teamplay, integrity, and respect, with a strong focus on diversity, equity, and inclusion.