The Staging Center Technician is responsible for receiving, preparing, configuring, testing, tracking, and shipping IT equipment and technology assets to support customer deployments and service operations. This role ensures devices are accurately staged, imaged, inventoried, packaged, and documented according to company standards while maintaining a secure and organized staging environment.
The technician works closely with field support teams, project managers, asset management teams, and logistics personnel to ensure technology deployments are delivered on time and meet quality requirements.
Key Responsibilities
- Configure, image, and stage network devices, servers, and peripheral equipment.
- Install operating systems, software applications, security tools, and required updates.
- Validate hardware and software functionality and perform system testing and quality assurance checks.
- Apply asset tags, labels, and customer-specific configurations.
- Receive, inspect, inventory, and track equipment from receipt through deployment and return.
- Conduct inventory audits and reconcile discrepancies.
- Support equipment refresh, redeployment, and disposal activities.
- Prepare deployment kits and shipment packages, coordinate shipping and returns, and maintain chain-of-custody records.
- Troubleshoot hardware, software, and imaging issues and escalate unresolved problems.
- Assist field technicians with deployment readiness and technical questions.
- Follow staging procedures, work instructions, security requirements, customer contracts, asset management policies, and data protection standards.
- Maintain staging center organization, cleanliness, and safety standards.
Required Qualifications
- Associate degree in Information Technology, Computer Science, or a related field preferred; equivalent technical training and experience may be considered.
- One to three years of experience in IT support, asset management, deployment services, or warehouse technology operations.
- Experience configuring and deploying Cisco network equipment.
- Basic networking knowledge, including TCP/IP, Wi-Fi, and LAN connectivity.
- Hardware installation and troubleshooting skills.
- Experience with inventory tracking systems, asset management processes, and ticketing systems such as ServiceNow.
Preferred Qualifications
- CompTIA A+ certification.
- Experience with ServiceNow, Autopilot, SCCM, or similar endpoint management solutions.
- Knowledge of barcode scanning and inventory technologies.
- Experience supporting large-scale deployment or refresh projects.
Core Competencies
- Attention to detail and accuracy.
- Strong organizational and problem-solving skills.
- Customer service mindset and effective communication.
- Ability to manage multiple priorities and collaborate with a team.
Physical Requirements
- Ability to lift and move equipment up to 50 pounds.
- Ability to stand, walk, bend, and package equipment throughout the workday.
- Ability to work in a warehouse, logistics, or staging center environment.
- Reports onsite to the staging warehouse or location.
Compensation and Benefits
The total compensation range for this role is $54,386.00–$90,000.00 USD. Benefits include medical, dental, and vision insurance; flexible spending and health savings accounts; supplemental insurance; telehealth; an employee assistance program; a 401(k) retirement plan; legal and pet insurance; and wellness and discount programs.