Senior Technical Consultant, HRSD / GBS

About Atos

Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures while meeting regulatory requirements.

With more than 54,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments.

Role Summary

We are looking for an experienced Senior Technical Consultant, HRSD / GBS ServiceNow to join our global team delivering enterprise-scale Human Resources Service Delivery and Shared Services solutions. You will design, implement, and enhance ServiceNow HRSD capabilities that improve employee experience, streamline HR operations, and support Global Business Services transformation initiatives across multinational organizations.

Responsibilities

• Design, implement, and support ServiceNow HRSD and Shared Services solutions in complex enterprise environments.
• Configure and enhance HR Case and Knowledge Management, Employee Center, Enterprise Onboarding, Lifecycle Events, Virtual Agent, Universal Request, and Employee Self-Service capabilities.
• Translate HR, employee experience, and shared-service requirements into scalable ServiceNow workflows and technical solutions.
• Design employee journeys across onboarding, transfers, promotions, organizational changes, leave management, and offboarding processes.
• Integrate ServiceNow with HRIS, payroll, identity management, document management, and enterprise platforms.
• Collaborate with HR leaders, business stakeholders, architects, and technical teams to deliver secure and user-friendly solutions.
• Support Global Business Services initiatives by standardizing and optimizing service delivery processes across multiple business functions.
• Lead workshops, gather requirements, and provide expertise on ServiceNow HRSD best practices and solution design.
• Ensure high-quality delivery through testing, governance, deployment, documentation, and operational handover.
• Support customer engagements, solution demonstrations, estimations, and pre-sales activities.

Requirements

• At least 5 years of hands-on ServiceNow experience, including 3 or more years working with ServiceNow HRSD.
• Proven experience delivering end-to-end ServiceNow HRSD implementations in enterprise environments.
• Strong knowledge of ServiceNow HRSD architecture, employee service processes, workflows, security, integrations, and reporting.
• Experience with HR Case and Knowledge Management, Employee Center, Enterprise Onboarding, Lifecycle Events, and shared-service operating models.
• Strong ServiceNow configuration and development skills, including JavaScript, Glide APIs, REST APIs, IntegrationHub, Import Sets, and Transform Maps.
• Experience integrating ServiceNow with HR systems, identity platforms, payroll solutions, and other enterprise applications.
• Ability to translate HR and business requirements into scalable and supportable ServiceNow solutions.
• Strong analytical, communication, stakeholder management, and problem-solving skills.
• Excellent command of English.
• Current ServiceNow HRSD certification, such as CIS-HR or equivalent.

Nice to Have

• ServiceNow Certified Technical Architect certification.
• Additional ServiceNow certifications, including CSA, CAD, or CIS.
• Experience with Global Business Services or Shared Services transformation projects.
• Experience integrating ServiceNow with Workday, SAP SuccessFactors, Oracle HCM, or payroll platforms.
• Knowledge of employee data privacy, compliance, and security requirements.
• Consulting, technical leadership, and pre-sales experience.

What We Offer

• Hybrid work with a maximum of two office days per month, depending on location.
• Passion-sharing meetups, team moments, and workplace initiatives.
• Courses and certifications, including Google Cloud, AWS, and ITIL.
• Conferences, expert communities, and knowledge hubs.
• Private medical care.
• Benefits platform with shopping, cinema, sports, and other discounts.
• Co-funding for Multisport and the b-active program.
• Gift packages for Easter, Christmas, and Children’s Day.
• Additional days off and Atos Jubilee gifts.
• Charity and environmentally friendly initiatives.

Atos follows an equal opportunity policy and does not permit discrimination based on gender, disability, age, origin, sexual orientation, or any other protected characteristic.