Position Summary
The Staging Center Technician is responsible for receiving, preparing, configuring, testing, tracking, and shipping IT equipment and technology assets to support customer deployments and service operations. This role ensures devices are accurately staged, imaged, inventoried, packaged, and documented according to company standards while maintaining a secure and organized staging environment.
The technician works closely with field support teams, project managers, asset management teams, and logistics personnel to ensure technology deployments are delivered on time and meet quality requirements.
Key Responsibilities
- Configure, image, and stage network devices, servers, and peripheral equipment.
- Install operating systems, software applications, security tools, and required updates.
- Validate hardware and software functionality and perform system testing and quality assurance checks.
- Apply asset tags, labels, and customer-specific configurations.
- Receive, inspect, inventory, and track equipment from receipt through deployment and return.
- Conduct inventory audits, reconcile discrepancies, and support equipment refresh, redeployment, and disposal.
- Prepare deployment kits and shipment packages, coordinate logistics, and maintain chain-of-custody records.
- Troubleshoot hardware, software, and imaging issues and escalate unresolved technical issues.
- Assist field technicians with deployment readiness and technical questions.
- Follow staging procedures, work instructions, security requirements, customer contracts, asset management policies, and data protection standards.
- Maintain staging center organization, cleanliness, and safety standards.
Required Qualifications
- Associate degree in Information Technology, Computer Science, or a related field preferred; equivalent technical training and experience may be considered.
- 1–3 years of experience in IT support, asset management, deployment services, or warehouse technology operations.
- Experience configuring and deploying Cisco network equipment.
- Basic networking knowledge, including TCP/IP, Wi-Fi, and LAN connectivity.
- Hardware installation and troubleshooting experience.
- Knowledge of asset management, inventory control, and ticketing systems such as ServiceNow.
Preferred Qualifications
- CompTIA A+ certification.
- Experience with ServiceNow, Autopilot, SCCM, or similar endpoint management solutions.
- Knowledge of barcode scanning and inventory technologies.
- Experience supporting large-scale deployment or refresh projects.
Physical Requirements
- Ability to lift and move equipment up to 50 lbs.
- Ability to stand, walk, bend, and package equipment throughout the workday.
- Ability to work in a warehouse, logistics, or staging center environment.
- Reports onsite to the staging warehouse/location.
Compensation and Benefits
The total compensation range for this role is $54,386.00–$90,000.00 USD. Benefits include medical, dental, and vision insurance, flexible spending accounts, a health savings account, supplemental insurance, telehealth, an employee assistance program, a 401(k) retirement plan, legal and pet insurance, and wellness and discount programs.