Purpose & Overall Relevance for the Organization
Drive operational excellence and lead continuous improvement initiatives across the retail network in Mexico by ensuring business continuity, operational efficiency, and compliance with Global Retail standards. Optimize processes through digital solutions, automation, data analytics, and Artificial Intelligence while leading cross-functional projects that enhance operational performance and support sustainable business growth.
Key Responsibilities
- Support and drive Retail Back Office and Field Operations to achieve business objectives and KPIs across the retail network.
- Manage the retail store lease portfolio in Mexico, including renewals, contract administration, invoicing, payments, and coordination with Legal and Finance.
- Oversee in-store technology and operational systems, including fiscal printers, Sensormatic, Shopper Track, CCTV, networking equipment, maintenance, vendors, and service delivery.
- Manage relationships with maintenance, security, cleaning, facilities, and technology vendors, ensuring contractual compliance, service quality, cost efficiency, and SLA performance.
- Coordinate store infrastructure incidents and operational emergencies to minimize business disruption.
- Plan and manage procurement, inventory, storage, and distribution of operational supplies, store assets, Visual Merchandising materials, POP elements, and office supplies.
- Lead operational improvement initiatives and cross-functional projects focused on process optimization, efficiency, and digital transformation.
- Identify opportunities to simplify, standardize, and automate processes using continuous improvement methodologies and technology-driven solutions.
- Develop operational dashboards and performance reports using Business Intelligence tools.
- Drive adoption of digital solutions, automation platforms, and Artificial Intelligence technologies.
- Monitor KPIs and data analysis to identify trends, risks, and improvement opportunities.
- Ensure compliance with Global Retail Centre of Excellence standards, policies, and procedures.
- Manage the adidas Mexico employee discount program in partnership with Human Resources.
- Prepare executive presentations, operational reports, project updates, and business reviews.
Knowledge, Skills and Abilities
- University degree or equivalent education.
- Project management and cross-functional collaboration.
- Business process optimization and automation.
- Data analytics and business intelligence.
- Digital and AI mindset.
- Strategic problem solving and operational excellence.
Minimum Qualifications
- At least 2 years of experience.
- Ability to set and manage time schedules and projects.
Key Relationships
Store Teams; Retail Leadership and Field Teams; Information Technology and Digital Teams; Finance, Legal and Procurement; Retail Development and Store Projects Teams; External Vendors and Strategic Partners.
Culture
adidas promotes a winning culture built on courage, ownership, innovation, teamplay, integrity, and respect, with a strong commitment to diversity, equity, and inclusion.