Role purpose
Support the reliable execution and continuous improvement of digital commerce campaigns, promotions, content and operational workflows across Latin America. The role combines hands-on eCommerce support with data analysis, process documentation and practical use of approved AI and automation tools.
What success looks like
- Campaigns, promotions and content updates are delivered accurately, on time and with clear validation.
- Operational issues are identified early, documented clearly and escalated to the right support teams.
- Recurring manual work is simplified through templates, approved AI tools, lightweight automation and better ways of working.
- Campaign and voucher performance is tracked consistently, with clear insights and improvement opportunities shared with the team.
- Knowledge is documented so processes are easier to learn, repeat and scale across markets.
Key responsibilities
Campaign, promotion and content execution
- Support the setup, scheduling, quality assurance and launch of digital campaigns and promotions across website and app experiences.
- Complete content and page updates, including homepage, campaign pages, category and product-listing pages, promotional callouts, help content and checkout-related content.
- Assist with voucher and promotion configurations, validation and first-line support across LAM webstores.
- Coordinate timelines, inputs and approvals with campaign, content, market, consumer experience, operations and global support teams.
- Follow launch checklists, test configurations and confirm that changes meet the business brief before and after go-live.
Data, reporting and insight support
- Maintain campaign, promotion, voucher and workload trackers with accurate and timely information.
- Use Excel and available analytics or visualization tools to identify trends, exceptions, recurring issues and optimization opportunities.
- Monitor relevant funnel, engagement, campaign and consumer-experience indicators, flagging unusual results or operational risks.
- Prepare clear summaries and simple visualizations that help the team make fact-based decisions.
AI-enabled productivity and automation
- Use approved generative AI and productivity tools to accelerate research, first drafts, documentation, summaries, quality checks and routine analysis.
- Identify repetitive tasks and suggest practical automation opportunities.
- Help build and test simple templates, workflows, prompts, dashboards or low-code/no-code automations with guidance from experienced team members.
- Validate AI-assisted outputs, protect confidential information and follow company requirements for security, data protection and responsible AI use.
- Share effective prompts, examples and lessons learned so the team can adopt better AI-enabled ways of working.
Process improvement, documentation and support
- Document current processes, work instructions, checklists, known issues and support handovers in clear business language.
- Support user acceptance testing and rollout of new campaign, promotion, content or automation capabilities.
- Log, troubleshoot and monitor incidents, providing complete information to technical or platform-support teams.
- Collect feedback from users and markets, and help translate it into clear improvement requirements.
- Contribute to team routines, knowledge-sharing sessions and continuous-improvement actions.
Candidate profile
Must-have capabilities
- Curiosity and learning agility, with the ability to learn new tools and processes quickly.
- Active and thoughtful use of AI tools for productivity, research, analysis or automation.
- Growth mindset, openness to feedback and willingness to experiment responsibly.
- Strong attention to detail, organization and follow-through.
- Analytical problem-solving and comfort working with data.
- Clear written and verbal communication in English and Spanish.
- Collaborative approach and confidence asking questions when requirements are unclear.
Trainable or preferred experience
- Internship, academic project or up to 1–2 years of relevant experience in eCommerce, digital marketing, operations, analytics, technology or project support.
- Excel skills such as formulas, pivot tables and charts.
- Exposure to Power BI, Tableau, Looker, web analytics or similar tools.
- Basic familiarity with low-code/no-code automation, SQL, Python, APIs or workflow tools.
- Experience supporting websites, apps, campaigns, promotions, content management or digital projects.
- Portuguese is a plus, but not required.
Education and experience
University degree completed or in progress in Business, Marketing, Digital, Economics, Engineering, Data, Technology, Communications or a related field, or equivalent practical experience. This is an early-career role; demonstrated skills through internships, academic work, freelance projects, volunteering or personal projects are relevant and welcome.
Why this role is attractive
- Build hands-on experience across campaigns, promotions, content, analytics and consumer experience in a regional digital commerce environment.
- Learn from specialists across business, technology, data and operations while contributing from day one.
- Develop practical AI and automation capability with real business use cases and responsible-use guardrails.
- Create a foundation for future growth into digital commerce operations, campaign optimization, analytics, product, project management or automation roles.
Additional details
- Team: Digital
- Location: Bogota, Colombia
- Contract type: Full time
- Job number: 550388