Sr. Manager Ecom Post Order Operations EM

Purpose & Overall Relevance for the Organization

eCommerce Post-Order Operations sits at the core of adidas' online business operations across Emerging Markets. The Senior Manager Post-Order Operations will lead the regional team, ensuring reliable and efficient execution across order fulfillment, delivery, tracking, exceptions, returns, reverse logistics, and refunds while elevating consumer experience and operational efficiency.

Key Responsibilities

• Lead Post-Order Operational Excellence: Own end-to-end Post-Order Operations across Emerging Markets, establish operational standards and governance, monitor performance, improve key metrics, ensure peak-period readiness, resolve root causes, and align warehouse and carrier capacity.
• Drive New Delivery & Fulfillment Capabilities: Identify and enable new capabilities aligned with consumer expectations, business goals, market trends, and industry innovations. Act as the regional subject matter expert for system enhancements, carrier services, delivery capabilities, Partner Program services, and future fulfillment channels.
• Cross-Functional Governance & Stakeholder Management: Establish regional governance, collaborate with SCM, warehouse, customer service, platform operations, CX, planning, analytics, service management, partner program, technology, and product teams.
• Data, Systems & Operational Performance Management: Use OmniHub, Kibana, and analytics tools to monitor backlogs and exceptions, conduct root-cause analysis, maintain dashboards and governance routines, and support automation, data insights, and AI-enabled capabilities.
• People Management & Leadership: Lead, mentor, and develop a high-performing team while fostering ownership, collaboration, continuous improvement, and consumer-centric decision-making.

Knowledge, Skills, and Abilities

• In-depth understanding of the end-to-end eCommerce journey, fulfillment workflows, returns, reverse logistics, and supporting OMS, WMS, TMS, and carrier platforms.
• Strong project management, stakeholder influence, vendor management, analytical, problem-solving, communication, and prioritization skills.
• Adaptability in evolving business processes, priorities, and partner ecosystems.

Minimum Qualifications

• 10+ years of overall professional experience, including 7+ years in eCommerce or Supply Chain Management, preferably eCommerce Fulfillment.
• Experience delivering carrier or delivery service integrations and fulfillment capability rollouts.
• Experience with Microsoft Excel, OMS, WMS, and TMS, as well as process optimization, workflow automation, and technology-enabled operational transformation.
• University degree in Business Administration, Supply Chain, Logistics, Information Technology, Engineering, or equivalent practical experience.

About adidas

adidas fosters an athlete's mindset through courage, ownership, innovation, teamplay, integrity, and respect, with a strong commitment to diversity, equity, and inclusion.