Job description
The Change Manager is responsible for planning and delivering end-to-end change for a programme or multiple projects within the Digital Transformation portfolio. The role supports successful adoption of new processes, systems, capabilities and behaviours that enable digitally enabled business outcomes, while aligning change activity to portfolio priorities, dependencies and governance requirements.
Working closely with business, technology and cross-functional stakeholders, the Change Manager designs, executes and embeds effective change interventions at programme and project level.
Programme and project change planning
- Develop and manage integrated change plans for a programme or multiple projects, aligning activity to delivery milestones, dependencies, business readiness needs and relevant portfolio priorities.
- Conduct change impact assessments to identify and manage impacts across processes, technology, roles, capabilities, ways of working and operating models.
- Translate programme and project outcomes into practical business change activity, ensuring impacted teams understand what is changing, why it matters and how new ways of working will be adopted.
- Assess the impact of digital change on customer, colleague and operational experiences, ensuring change interventions support simple, consistent and sustainable adoption.
- Identify, manage and mitigate change-related risks, issues, dependencies and resistance throughout the programme or project lifecycle.
Business readiness, deployment and adoption
- Contribute to business readiness activity for releases, deployments and phased rollouts.
- Support implementation, go-live, transition planning and hypercare, enabling a smooth move to business-as-usual operations.
- Define and track change readiness, adoption and engagement measures.
- Establish and support change networks to accelerate adoption, gather feedback and embed sustainable ways of working.
- Capture lessons learned, adoption insights and continuous improvement opportunities.
Stakeholder engagement and change communications
- Map, manage and engage complex stakeholder groups across business, technology and operational teams.
- Partner with business leaders, Portfolio, Product, Technology, SMEs, Communications, Learning and People & Culture teams.
- Design and deliver stakeholder engagement, communications and learning interventions tailored to impacted audiences.
- Drive stakeholder commitment and readiness by building awareness, understanding and engagement.
Governance, insight and continuous improvement
- Provide clear change status reporting into programme governance and relevant portfolio forums.
- Contribute to programme governance forums, escalating risks, dependencies and decisions.
- Ensure programme and project change activity aligns with enterprise change methodologies, governance standards and Digital Transformation objectives.
Experience and knowledge
- Degree or equivalent experience required.
- 5+ years in Change Management or Transformation roles.
- Experience delivering change across multiple projects or a medium-sized programme.
- Hands-on experience performing change impact assessments, stakeholder analysis, communications and training planning.
- Strong understanding of change management frameworks and structured delivery environments, such as Agile and Waterfall.
- Experience supporting go-live preparation, hypercare and BAU transition.
- Experience delivering change within customer-facing, operational or digitally enabled business environments.
- Experience assessing and managing change impacts across end-to-end business processes and cross-functional teams.
Nice to have: Exposure to retail transformation change; experience working across geographies or in multi-market environments; experience working within a federated transformation model or matrix organisation; change management certification.
Skills
- Strong planning and organisation skills, with the ability to manage multiple priorities.
- Strong facilitation skills, including running workshops, briefings and targeted engagement sessions.
- Excellent written, verbal and visual communication skills.
- Ability to analyse and simplify complexity and translate it into actionable plans.
- Strong interpersonal skills with the ability to work across diverse stakeholder groups.
- Ability to track readiness, adoption, benefits and insights.
What you'll get
Benefits include healthcare, pension and potential bonus, 27 days of leave plus bank holidays, the option to buy five additional days, Tax Saver Tickets, a fitness centre and a subsidised cafeteria.
About Primark
Primark has grown from its first store in Dublin in 1969 to a £9bn+ turnover business with over 80,000 colleagues and more than 440 stores in 17 countries.
If you need reasonable adjustments or have an accessibility request during your recruitment journey, contact your talent acquisition specialist. All offers of employment are subject to background checks.