Specialist, Order Book Fulfillment

Purpose & Overall Relevance for the Organization

The purpose of the Order Book Fulfillment Specialist is to support the company’s goal of being the preferred partner by providing superior support to customers in each of the four regions.

Key Responsibilities

• Process and follow up on futures orders and daily orders.
• Handle delivery shortage claims.
• Process defective return orders for all customers and ensure returns are handled in a timely manner.
• Process take-back return orders for all customers and ensure they are processed timely and correctly.
• Process order transfers for all customers to ensure orders ship out and meet customers’ requested delivery dates.
• Work closely with internal coworkers on gift order book fulfillment.
• Ensure order forms are approved accordingly and valid customer codes and stock are used.
• Create CMA and CIQ orders correctly for both NWS and ZMS orders with 100% accuracy.
• Resolve delivery issues for NWS and ZMS orders.

Key Relationships

Sales, Finance, SCM, IT, Customers, MKT, and DTC.

Knowledge, Skills and Abilities

• Strong computer skills in Word, Excel, and Access.
• Fluency in both oral and written English.
• Outstanding communication skills.
• Proactive, energetic, warm, and enthusiastic.

Requisite Education and Experience / Minimum Qualifications

• Bachelor’s degree.
• Two to three years of experience in complaints handling, order processing, sales administration, or customer service.

Company Culture

At adidas, employees are encouraged to demonstrate courage, ownership, innovation, teamplay, integrity, and respect. The company emphasizes diversity, equity, and inclusion as part of its culture and talent processes.