Specialist Credit - Portuguese

Purpose & Overall Relevance for the Organisation

Adidas GBS delivers high quality services for Finance and Accounting. In Bogotá, adidas is opening a new GBS center serving LAM countries across several processes.

Credit and Collections are responsible for daily activities including dunning and collection, dispute management, and credit management. The team delivers activities in a timely manner and with the required quality, while supporting process standardisation, tool implementation, and other ad hoc projects.

Key Responsibilities and General Accountabilities

• Handle a medium-size customer portfolio.
• Secure timely collection of receivables by working closely with customers and finance teams and resolving causes of non-payment.
• Follow up on overdue invoices with customers, collection agencies, and end consumers.
• Manage customer relationships and escalate issue resolution.
• Assess and review customer credit risk regularly, calculate and suggest required credit limits.
• Decide on the release of blocked orders and ensure timely release.
• Provide insight into customers' accounts receivable positions to sales and finance teams.
• Manage relationships with customer service and other business stakeholders.
• Identify improvement opportunities and support their implementation.
• Ensure the lowest possible write-off for uncollectable balances.
• Provide insight into the calculation of required provisions for uncollectable balances.
• Support projects implementing technology solutions.
• Support requests from partner Finance departments.
• Establish and maintain strong financial controls over work performed.

Key Relationships

• Cash Application Teams
• Customer Service Teams
• Record to Report Teams
• Market Finance

Knowledge, Skills and Abilities

• Good finance acumen.
• Experience with SAP.
• Experience in a shared service center environment or similar.
• Ability to read, write, and communicate in Portuguese in a business setting.
• Strong attention to detail and customer orientation.
• Good problem-solving and analytical skills.
• Self-motivated and self-directed.

Requisite Education and Experience / Minimum Qualifications

• More than one year of relevant work experience in the credit and collection process.
• Broad and deep theoretical understanding of the job function.

Culture and Inclusion

At adidas, employees are encouraged to demonstrate courage, ownership, innovation, teamwork, integrity, and respect. The company emphasizes diversity, equity, and inclusion as part of its culture and talent processes.