Softskill Trainer (Fixed-term contract for 14 months/Maternity Leave Backup)

Tasks

Execution of FTF Training

• Deliver Mercedes-Benz authorized training to dealer customer contact employees of After-Sales.
• Deliver training such as customer services, sales process and complaint management.
• Lead face-to-face or virtual training operations.
• Support and deliver other job profile training upon request.

Execution of Customer Contacts Training Material Translation

• Translate Customer Contact training materials, including digital training materials.
• Revise translated digital training materials.
• Support the Digital Learning Manager in aligning business objectives with digital learning strategy.

Training Quality and Success Management

• Manage training participants and attendance lists.
• Manage the Retail HR Report and update certification and qualification status.
• Participate in required Train the Trainer programs and cascade information to team members.
• Attend Train the Trainer sessions and acquire C-Trainer certification.
• Conduct and consolidate trainee tests.
• Manage training feedback in the Global Training Learning System (GTLS).

Retail Career Management Program

• Discuss training program operations with Learning Coordinators and trainees.
• Work with the Training Administrator on management of the Global Training Learning System.

Planning and Reporting

• Prepare and send official training invitations to dealers.
• Develop program-specific training reports for operational management.

Qualifications

• Minimum bachelor's degree; a degree in Business Administration and/or Education is preferred.
• Minimum 2–3 years of experience in training or consulting.
• Experience in the retail and/or customer service industry is preferred.
• Business-level English proficiency.
• Certification related to education, facilitation or training assessments, such as DiSC or MBTI, is preferred.
• Knowledge of automotive customer service operations and automobile products and technology.
• Background knowledge of human resource development and training skills.

Recruitment Process

Document screening, personality and aptitude test, first interview, second interview, offer discussion and final selection.

Benefits

• Mobile phone for employees
• Health benefits
• Employee discounts
• Employee events