Collection Supervisor

Bangkok, Thailand

Job Type Full-time

Experience Mid-level

Posted 1 week 2 days ago

Mid-level Level

Monitor non-performing loans (NPL).
Track overall early collection performance.
Monitor outsourced agency performance to ensure effective collection and customer follow-up.
Review and manage first payment defaults.
Monitor broken promises to pay.
Conduct outbound calls to update customers on account status, payment status, and related issues.
Coordinate with outsourced agencies to ensure effective payment and customer follow-up.
Manage daily case assignments in the PEGA system.
Manage and reassign monthly case swaps between outsourced agencies.
Assign field visits for customers with broken promises to pay or unreachable customers.
Prepare and review monthly outsourced agency performance reports, summarize collection outcomes, and calculate incentive payments.
Calculate settlement amounts for early settlement contracts.
Support early vehicle return requests with required documentation.
Coordinate with late collection and litigation teams on repossession and litigation assignments.
Support system testing and User Acceptance Testing (UAT) for new customer account management systems.

Bachelor's degree in a related field.
At least 2 years of experience in collections or business administration.
Direct experience in the automotive industry and/or commercial vehicle segment is a plus.
Strong critical thinking, analytical, and negotiation skills.
Good time management, mature mindset, and solid discipline.
Good communication, negotiation, problem-solving, and interpersonal skills.
Proactive problem-solving approach focused on service excellence and operational efficiency.
Ability to learn quickly, work independently with strong accountability, and collaborate effectively.
English communication skills.
Proficiency in MS Office applications.
Working knowledge of credit systems such as Ascent WFS and CAP/CMS is an advantage.