ServiceNow HRSD Architect

We are seeking a ServiceNow HRSD Architect to join Capgemini’s Project & Consulting team, advising senior business stakeholders on HR technology strategy and platform architecture. This role focuses on designing integrated solutions that maximize value from ServiceNow HRSD and complementary HR platforms such as Workday and SAP SuccessFactors.

You will shape platform strategy, define integration approaches, and ensure a seamless employee experience across systems.

Your tasks

• Advise clients on HR technology setup and roadmap, aligning ServiceNow HRSD with broader HR transformation goals with Agentic AI elements.
• Define architecture principles and integration strategies across ServiceNow, Workday, SuccessFactors, and other HR systems.
• Lead design for HRSD modules, including Case Management, Knowledge, Employee Center, Lifecycle Events, and AI Agents.
• Ensure interoperability and optimized workflows between platforms to deliver unified HR services.
• Design integration patterns leveraging APIs, Integration Hub, and middleware.
• Recommend best practices for data exchange and process automation across HR ecosystems.
• Establish architectural guardrails and ensure compliance with security and privacy requirements.
• Support clients in defining governance models for sustainable platform growth.

Your profile

• 6+ years of ServiceNow experience, with at least 3 years in HRSD architecture.
• Strong understanding of HRSD capabilities and HR process design.
• Proven experience integrating ServiceNow with Workday, SAP SuccessFactors, and related HR platforms.
• Ability to engage senior stakeholders and translate business needs into technology solutions.
• Proficiency with enterprise architecture principles.
• ServiceNow CSA, CIS-HRSD, or CTA certification.
• Workday or SuccessFactors integration experience.
• Knowledge of Employee Center Pro and Now Assist, including AI Agents.

What you’ll love about working here

• Yearly financial bonus and private medical care with Medicover, with additional packages available on preferential terms.
• Life insurance and access to the NAIS benefit platform.
• Access to more than 70 training tracks with certification opportunities through the NEXT platform.
• Free access to Education First, Pluralsight, TED Talks, Coursera, and Udemy Business materials and training.
• Work with cutting-edge technologies and platforms.
• Hybrid working from a modern office and home, including a home office package after onboarding.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business through technology. The organization has more than 360,000 team members globally in more than 50 countries and focuses on cloud, data, AI, connectivity, software, digital engineering, and platforms.

Capgemini is committed to diversity and inclusion, evaluating individuals based on qualifications and performance.