ServiceNow Developer (Nowassist)

As a ServiceNow Developer – AI & Intelligent Workflow Automation, you will design, configure, and develop advanced solutions on the ServiceNow platform, focusing on AI-driven automation, digital workflows, and enterprise service management initiatives.

You will work with architects, consultants, and stakeholders to translate business requirements into scalable, secure, and maintainable ServiceNow solutions leveraging Now Assist, AI Agents, GenAI workflows, and enterprise integrations.

Key Responsibilities

• Design, configure, and develop ServiceNow solutions across enterprise modules and custom applications.
• Implement intelligent workflows using Now Assist, GenAI Skills, AI Agents, AI Search, Predictive Intelligence, Flow Designer, and Virtual Agent.
• Develop and maintain scoped applications using ServiceNow Studio.
• Configure workflows, business rules, client scripts, UI policies, script includes, catalogs, and integrations.
• Build AI-powered automation and conversational workflow solutions.
• Translate functional and technical requirements into scalable and efficient technical solutions.
• Ensure compliance with ServiceNow development best practices, security guidelines, and coding standards.
• Conduct unit testing, debugging, defect resolution, and technical troubleshooting.
• Participate in peer reviews and contribute to development governance standards.
• Support platform upgrades, enhancements, and release management activities.
• Develop integrations using REST/SOAP APIs, IntegrationHub, MID Server, and external enterprise systems.
• Support workflow orchestration across multiple enterprise applications.
• Contribute to reusable integration frameworks and accelerators.

Required Experience & Capabilities

• 7+ years of relevant ServiceNow platform development experience with expertise in intelligent workflow automation, enterprise integrations, CMDB/CSDM implementations, and AI-powered ServiceNow capabilities.
• Hands-on experience as a ServiceNow Developer in enterprise or consulting environments.
• Expertise in JavaScript, Glide APIs, Flow Designer, Script Includes, Business Rules, Client Scripts, and UI Policies.
• Experience with at least two ServiceNow modules, such as ITSM, HRSD, CSM, ITOM, Service Catalog, or Custom Applications.
• Experience with Now Assist, GenAI Skills, AI Agents or Agentic Workflows, AI Search, and Predictive Intelligence.
• Understanding of scoped applications, update sets, CI/CD, and ServiceNow best practices.
• Experience with enterprise integrations and automation use cases.
• Strong analytical, debugging, and problem-solving skills.
• Good communication and stakeholder collaboration skills.
• Participation in solution design workshops and technical discussions.
• Support for deployment, UAT, hypercare, and post-production stabilization activities.

Preferred Skills

• Exposure to CRM workflows and customer operations.
• Understanding of cloud platforms such as AWS or Azure.
• Exposure to low-code/no-code workflow automation.
• Experience in Agile/Scrum delivery models.
• Knowledge of DevOps and release management processes.

Preferred Certifications

• CSA – Certified System Administrator
• CAD – Certified Application Developer
• CIS certifications
• Data Foundation certifications in CMDB and CSDM
• Micro-certifications in AI or GenAI capabilities

Atos is committed to diversity and inclusion and a fair work environment.