Senior Store Manager

Join the NIKE Team as a Senior Store Manager

As a Nike Senior Store Manager, referred to as a Senior Head Coach, you will lead, coach, and inspire your team to deliver the best customer experience while ensuring team members feel included and supported. You will use your retail expertise to drive store growth strategies and build community partnerships.

The role includes employee discounts, healthcare, paid time off, and education programs to develop and advance your career.

Minimum qualifications

• Minimum of six years of customer-facing retail or hospitality experience
• Minimum of four years of store management experience
• Experience with retail operations, budgeting, planning, customer service, sales, and people leadership
• Proficiency in Microsoft Office and retail business systems
• Ability to bend, squat, reach, climb a ladder, and stand for extended periods, with or without reasonable accommodations
• Proven ability to use tools for conflict resolution and employee coaching and counseling
• Ability to work weekends, nights, and holidays as needed

Responsibilities

• Represent NIKE products and services with enthusiasm, passion, and knowledge
• Lead the team and cultivate a store environment that achieves sales, service, organization, customer satisfaction, and profitability goals
• Maintain safety and operational standards
• Foster a high-performing, engaged team environment with a culture of recognition and rewards
• Drive operational excellence and execute brand initiatives, including P/L statements, labor management, expenses, activations, and programs
• Lead store business results and critical metrics, including budgeting, planning, customer service, sales, and people leadership
• Work with District Partners on enterprise-wide initiatives and programs

Benefits

• Medical, dental, and vision insurance
• Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment
• 401(k) Plan, CERA, Employee Assistance Program, mental and emotional health support, financial coaching and education, child development support, and caregiving benefits starting on the day of hire
• Accrued paid time off and holiday pay
• Discounted Nike stock through the Employee Stock Purchase Plan
• Employee assistance support through Optum
• Discounts for employees and their families from Nike, Converse, and Jordan

NIKE, Inc. is an equal opportunity employer and offers a diverse and inclusive culture, professional development opportunities, and a total rewards package.