Senior Professional, Global Stores Training & Experience - Converse

Become part of the Converse Team. Converse is a place where passionate individuals come together to create the future of sport.

Who You’ll Work With

This role supports Global Retail Training & Experience, Digital Learning, Store Operations, Merchandising, and Regional/Store leadership to deliver scalable learning experiences. The specialist reports to a Global Retail Training Manager and works closely with the Global Training Captain program, Global Partner Market Directors, and cross-functional subject matter experts to build, launch, and sustain store-ready content and programs.

Who We Are Looking For

• Digitally fluent retail learning professional who can translate strategy into simple, motivating store experiences.
• Strong Learning Management System (LMS) administration skills and content operations discipline.
• Experience in retail training, learning operations, or store communications, including LMS or learning technology administration.
• Background in Learning & Development, Education, Communications, Business, or a related field.
• Experience building learning content, such as job aids, facilitation guides, and digital modules, and managing execution through seasonal retail rhythms.
• Fluency in multiple languages is a strong plus because the workstream supports translation and localization.
• Highly organized, process-oriented, and able to manage priorities, deadlines, data, files, and established workflows.

What You’ll Work On

• Build and manage globally scalable retail learning programs, including LMS publishing, digital learning operations, and Global Training Captain program execution.
• Administer and optimize the LMS, including user groups, enrollments, assignments, curricula, reporting, publishing standards, governance, and data quality.
• Execute Training Captain program toolkits, communications, enablement, and feedback loops.
• Build seasonal learning agendas aligned to product launches, service focus, and operational readiness.
• Create onboarding resources, including leader guides, checklists, and quick-reference tools, and measure completion and adoption.
• Develop service and selling resources covering selling behaviors, service standards, product storytelling, and floor leadership routines.
• Design and update associate and leader incentive programs, including monthly recognition, spot awards, and leader toolkits.
• Create, launch, and track KPI-driven store contests, including rules, dashboards, communication cadence, and post-mortem insights.

Relocation is not provided for this role. The position will be open for applications until 19 August.