Senior Manager Training

Purpose & Overall Relevance for the Organization

This role is under the digital operations team, which serves consumers across platforms including Tmall, JD, PDD, Douyin, RED and the .com ecosystem. The candidate will be a brand ambassador who delivers brand value and heritage, helps frontline teams provide better customer experiences, pioneers AI simulation methodology to facilitate training, and ensures user-friendly communication across platforms.

Key Responsibilities

• Develop monthly, quarterly and yearly training plans aligned with focus assortments, differentiating store lead product prioritization.
• Participate in workflow discussions to continuously improve service excellence and operational efficiency.
• Conduct Training the Trainer sessions for outsourced vendors to ensure high-quality delivery in product knowledge, sales skills, soft skills and store operations.
• Set new-hire and on-the-job training and training team KPIs, and track performance.
• Leverage AI technologies and collaborate with external vendors to optimize training tools and streamline customer service processes.
• Establish and maintain a comprehensive, accurate customer service knowledge base by verifying sources and collaborating with cross-functional teams.

Key Relationships

• Digital Operations team
• Digital store leads, marketing, trading and buying teams
• Third-party customer service vendors
• TP/DP platforms including Tmall, JD, PDD and Douyin
• Legal and CSD

Knowledge, Skills and Abilities

• Bachelor’s degree or above.
• 8+ years of training experience, including third-party vendor management.
• Strong training delivery and creative courseware development skills.
• Excellent communication skills.
• Proficiency with training tools, including PowerPoint and video editing.
• Team management experience is a plus.

Culture and Inclusion

At adidas, employees are encouraged to demonstrate courage, ownership, innovation, teamplay, integrity and respect. The company emphasizes diversity, equity and inclusion as central to its culture and talent processes.