We challenge the status quo to craft and build transformative human experiences that win hearts and move markets. Partnering with passionate leaders and visionary entrepreneurs, we apply creativity, strategy, design and data to re-invent businesses, drive growth and orchestrate customer-centric transformation.
As a Senior Manager within frog’s Platforms & Prototypes team, you will lead customer data, MarTech, CX-Tech, and AI-driven transformation initiatives for leading organizations. You will bridge business strategy, customer value, and technology by guiding multidisciplinary teams and helping clients realize measurable impact through customer-centric innovation.
What you’ll be working on
- Leading customer experience, MarTech, and AI transformation programs from strategy through execution, advising clients on platforms such as Adobe, Salesforce, and Google.
- Designing and launching data-driven digital propositions, including loyalty programs, direct-to-consumer subscriptions, and MVP-led innovation initiatives.
- Driving GenAI adoption by prioritizing use cases, embedding responsible AI practices, and enabling real-time decision-making across marketing, sales, and service journeys.
- Managing commercial engagements, supporting business development, shaping proposals, defining project scope, and delivering measurable business outcomes.
- Coaching consultants and senior consultants while fostering a culture of innovation, experimentation, collaboration, and continuous learning.
Your profile
- 8-10+ years of experience leading CX, MarTech, customer data, AI/GenAI, loyalty, or digital transformation projects and programmes.
- A Master’s degree in Business, Marketing, Innovation, Artificial Intelligence, or a related field, combined with experience in consulting and stakeholder management.
- Proven experience building or leading the development of innovative digital platforms, products, prototypes, or emerging technology solutions from concept through implementation.
- Strong leadership, facilitation, and coaching skills, with experience managing workstreams, project teams, and client relationships.
- An understanding of emerging AI capabilities and a willingness to continuously learn, apply, and critically assess AI-driven solutions.
- Experience leading proposals, bids, RFPs, and client pitch contributions, with the ability to deliver new bookings of €1 million per annum.
What we offer
- A permanent contract from day one with a competitive salary.
- A mobility allowance, with the flexibility to choose a lease car, NS Business Card, or reimbursement of travel expenses.
- 26 vacation days, with the option to buy extra days.
- A fully employer-funded pension with the option to make additional contributions.
- Hybrid working and the opportunity to work up to 45 days per year from abroad.
- A high-performance laptop and SIM card for work and personal use.
Your work environment
You will join frog’s growing Platforms & Prototypes team, a multidisciplinary community of strategists, designers, engineers, architects, CX-Tech specialists, data scientists, and product builders. As part of frog and Capgemini Invent, you will collaborate with experts across strategy, design, data, AI, and business transformation.
A background check is part of the onboarding process.