Seasonal Sales Associate, adidas Heartland Retail Store (#2006)

Purpose

Assist customers in determining which products and services best fit their needs and interest them in the merchandise. Promote the sale of merchandise by meeting or exceeding productivity standards. Maintain awareness of product requirements and information, promotions, and advertising. Maintain inventory, provide customer service, and ensure accurate and complete sales transactions.

Key Responsibilities

• Assist customers in selecting adidas merchandise while providing information about products, materials, technology, and functionality.
• Uphold adidas customer service standards by listening to customers' wants and needs and providing product information.
• Drive and close sales using adidas selling techniques and the in-store AOS system, where available.
• Complete customer sales transactions, including cash, credit, and debit transactions.
• Maintain store appearance, process and replenish merchandise, and assist with customer service inquiries.
• Maintain proficient knowledge of adidas products, programs, technology, merchandise promotions, and advertising.
• Support a team environment and adhere to adidas brand values and Sales Associate competencies.
• Assist with telephone duties and follow company policies and procedures relating to inventory control.
• Perform other duties as required by store management.

Knowledge, Skills and Abilities

• Ability to read and comprehend simple instructions, correspondence, and memos, and write simple correspondence.
• Ability to present information effectively to customers and employees in one-on-one and small-group situations.
• Ability to perform basic mathematical operations and use common sense to carry out written, oral, or diagrammed instructions.
• Ability to use a point-of-sale system and demonstrate a basic understanding of cash-register functions and procedures.
• Good judgment, decision-making skills, verbal and written communication skills, and customer service skills.
• Ability to work a varied schedule, including weekends, evenings, statutory holidays, and overtime during peak sales periods.
• Must be proficient in English and French, both verbal and written.
• Must be able to stand, walk, talk, hear, use hands, reach, climb or balance, and stoop, kneel, crouch, or crawl. Frequently lift or move up to 12 kg and occasionally lift or move up to 34 kg.

Qualifications

• Must have or be pursuing a high school diploma or GED.
• Three to six months of retail experience is preferred.

Culture

At adidas, employees are encouraged to develop an athlete's mindset through courage, ownership, innovation, teamplay, integrity, and respect. adidas is committed to diversity, equity, and inclusion and to fostering a culture of belonging.