NIKE, Inc. is looking for a Coach to lead a department in its retail store in Croydon. The role focuses on delivering a premium consumer experience, coaching and motivating employees, managing daily business, and achieving sales targets.
Responsibilities
- Serve consumers and deliver a premium brand experience.
- Lead, coach, and motivate employees while ensuring an excellent work atmosphere.
- Manage daily departmental operations and sales targets, including digital services, visual merchandising, and the sales floor.
- Identify improvement opportunities using consumer feedback.
- Act as a brand ambassador for Nike initiatives and train the team.
- Ensure compliance with Nike standards and guidelines.
- Cooperate with business partners across stores and headquarters.
Coach areas
- Commercial: Lead receiving, inventory accuracy, visual presentation, initiative launches, reporting, and digital-order fulfillment.
- Athlete Experience: Lead engagement in Nike Community Ambassador activities, support hiring and onboarding, manage scheduling, and help maintain a positive Nike culture.
- Consumer Experience: Lead sales-floor service, develop consumer-service knowledge, complete training, and use data and analytics for continuous improvement.
What you get
- Market-aligned salary and potential monthly bonus payments.
- Online and in-store employee discounts.
- Benefits package, pension, and share scheme.
- Development and career opportunities with regular leadership, sales, and product training.
- A dynamic environment focused on diversity, equity, and inclusion.
- Staff dress, sports activities, and opportunities to participate in unique Nike moments.
What you bring
- Passion for Nike and/or love of sport.
- Experience in retail and/or leadership positions.
- Very good written and spoken English.
- Experience delivering exceptional consumer service.
- Ability to coach and develop a strong team.
- Strong communication skills.
- Flexibility to work shifts and weekends.
NIKE, Inc. is an equal opportunity employer committed to diversity and inclusion.